While some customers may still be encountering a bad experience, our sentiment meter has detected a -100% decline in complaints about Zara over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.
Sentiment data last updated on May 3, 2024
Do you have a dispute or had a bad customer experience with Zara? Submit your Zara complaint through our platform to support its escalation, prompting their customer service to resolve it.
We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Zara.
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Finally, we can turn your complaint into a professional Zara complaint letter — and send it to their corporate office on your behalf.
File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!
We have received 35 complaints about Zara over the last 12 months. The graph below shows a monthly breakdown.
Curious about Zara's track record in addressing complaints within the Fashion category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of Zara. To amplify the impact of your complaint, please use our complaint form.
You can contact the customer service of Zara by calling 1-8556359272. If you want to reach out to Zara through their own website, you can use their contact form.
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Authentic experiences shared by our community for your benefit.
Complaint from Sheila Gridley on 01 September 2023 about Zara.
On a day trip to Edinburgh yesterday, I purchased a pair of trousers costing £30. When I tried them on at home they were unsuitable, and I wanted to return them to my local branch in Newcastle. Unfortunately the store... Read more
Complaint from Cristina Cuevas on 01 September 2023 about Zara.
I bought a skirt on Zara the 9th of August and after using 3 times, the fabric of the skirt just tears up. I tried Customer Service online with not successful results. I went to the store and the managers... Read more
Complaint from Upsetcustomer1 on 23 August 2023 about Zara.
I was shopping with my friends yesterday at kings plaza mall, we entered Zara and shopped around. It was a group of us. My friends sister was holding the line for herself and her sister. We were called up next... Read more
Complaint from ClaireF on 21 August 2023 about Zara.
My order was over £100 left outside my old address I have checked with all neighbours nobody has it. They refuse to refund me. In a cost of living crisis I cannot afford to lose this money Read more
Complaint from Jade.R on 15 August 2023 about Zara.
I attempted to return one item several times and I would never receive the return label. I reached out one day before expiry date and k got no response. I reached out again and then was accused that this was... Read more
Complaint from Melitorico on 13 August 2023 about Zara.
Ordered a bunch of clothes as I always do then return what doesn’t fit or I don’t like. I went on vacation and figured I would return when I got back. Less that 30 days since received everything... Read more
Complaint from Cooler981 on 19 July 2023 about Zara.
I returned my item wich i bought for the full price , but i got refund as sale price. Keep called to zara customer service but got zero help, customer service representative Ariana absolutely useless and cant answer any questions.Also... Read more
Refusing to pay refund for order that’s lost was meant to arrive Tuesday 11th July but tracking still showing sent not moved since Monday 11th July been getting phobed off since Friday about waiting have explained tops where a gift... Read more
Complaint from nycraven37 on 14 July 2023 about Zara.
I would like to address the lack of responsiveness from Zara's customer service representatives. On multiple occasions, I attempted to contact their customer service helpline to inquire about an issue with a purchase I made online. Unfortunately, I was met... Read more
Complaint from jodidc_ on 03 July 2023 about Zara.
I returned a few dresses back to Zara and they emailed me saying they are returning one of the dresses as it’s not been returned in an unworn condition. I found this off as I only tried the dresses on... Read more
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