My complaint:
My wife and I bought a WOOL BLEND HIGH COLLAR COAT at this store today (2022-12-17) as a Christmas gift for my daughter but the whole experience was quite disturbing. We found the price tag saying it’s $199, then I asked the staff nearby (a very nice girl) if any promotion applies. She scanned the bar code and SHOWED me on her device that the price is reduced to $129.99 and she said it’s a great deal. When I checked it out at the counter, the cashier told me it’s $199 and she didn’t believe what I explained (what she said made me feel like I lied to her). So I found the previous girl who scanned the coat for me and brought her to the counter. The cashier checked her device and scanned it again and found it did show $129.99. Then they went to a room with the door closed. Several minutes later, they came back with a black woman (seems like the supervisor there) and the black woman arrogantly said it’s never been $129.99, like I lied to them. Nobody explained to us why there’s a price discrepancy, even nobody said sorry about it, just let me take it or leave it. My wife and I were very irate but we don’t have time to shop other places to find the gift for my daughter (as she will be back home in 2 days from colleague) so we took it (see the attached receipt). Arrogantly, the black woman wrote down her employee number 18664 to me. I just don’t understand why they treated customers like this way, very sad and that totally ruined our day!
Suggested solution:
It's fair to request an apology from ZARA and give me back the $70 difference I have paid.
