Zara complaint: Refusing refund
Filed 3 Jul 2023 by Jodi
I returned a few dresses back to Zara and they emailed me saying they are returning one of the dresses as it’s not been returned in an unworn condition. I found this off as I only tried the dresses on once. I just received the dress back and it’s in a perfect condition! No marks. No rips and all labels are still attached, how are they getting away with this?
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