While some customers may still be encountering a bad experience, our sentiment meter has detected a -100% decline in complaints about Zara over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.
Sentiment data last updated on May 3, 2024
Do you have a dispute or had a bad customer experience with Zara? Submit your Zara complaint through our platform to support its escalation, prompting their customer service to resolve it.
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Finally, we can turn your complaint into a professional Zara complaint letter — and send it to their corporate office on your behalf.
File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!
We have received 35 complaints about Zara over the last 12 months. The graph below shows a monthly breakdown.
Curious about Zara's track record in addressing complaints within the Fashion category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of Zara. To amplify the impact of your complaint, please use our complaint form.
You can contact the customer service of Zara by calling 1-8556359272. If you want to reach out to Zara through their own website, you can use their contact form.
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Authentic experiences shared by our community for your benefit.
Complaint from GAZALA KHAN on 02 March 2023 about Zara.
Hi there, I would like to start by saying that I have been online customer of Zara from more than 5 years and have always shopped in Zara sales. There has been issues on the refund in the past; however Zara's... Read more
Complaint from Aashi407 on 16 January 2023 about Zara.
Hi Team, This is regarding Order ID: 53105275852 I wish to raise a complaint escalation for this issue because: 1. I had raised a return request for 6 items from this order on 9 December 2022. The return request was approved... Read more
Complaint from karen tracey on 15 January 2023 about Zara.
my original order had 4 items. i received 2 correct items, one of which i kept, the other returned and refunded for i then received 2 incorrect items which i was advised ( eventually ) to return. I was advised i... Read more
Complaint from Be fair boo on 06 January 2023 about Zara.
No apology just RUDE Read more
Complaint from KBI on 19 December 2022 about Zara.
I have bought 2 leather jackets and 2 shoes and many perfumes from Zara Suzhou China 3 years back. Amounting more than 2000 RMB. I am very sorry to say that Zara products are the most third class and worst products... Read more
Complaint from Spencerzhong on 18 December 2022 about Zara.
My wife and I bought a WOOL BLEND HIGH COLLAR COAT at this store today (2022-12-17) as a Christmas gift for my daughter but the whole experience was quite disturbing. We found the price tag saying it's $199, then I... Read more
Complaint from gretutyte on 25 November 2022 about Zara.
I order multiple items online, once they arrived, I tried them on and return what didn't fit. I returned next day in original package 2 pairs of jeans. few weeks later I received the email that my return was rejected... Read more
Complaint from Jaz11334 on 24 November 2022 about Zara.
I ordered a pant from ZARA of size XS when I called them they said I can return it through mail which I am unable to do. I explained it thousands of time that I can’t return the item because... Read more
Complaint from Devastated on 21 November 2022 about Zara.
I saved up to buy my daughter a jacket for the winter. Paid £59 for the order and £4.95 for next day delivery. I received a pair of trousers instead! Went online to complain and they didn’t believe me. They... Read more
Complaint from mokshnair on 15 November 2022 about Zara.
I have ordered three items from ZARA but I got only two items its open cheating from such branded company Read more
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