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Zara complaint: incorrect items sent , then no refund for the original items not received

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Filed 15 Jan 2023 by Karen

my original order had 4 items. i received 2 correct items, one of which i kept, the other returned and refunded for

i then received 2 incorrect items which i was advised ( eventually ) to return. I was advised i would be refunded the 2 original items which have not arrived. This has not happened and i have been in touch no less than 10 times, via chat and whatapp and email.

they made the incorrect delivery, but i am the one inconvenienced and still chasing my refund. they have been extremely unhelpful.

i have at least 10 photos of the correctincorrect items

please help

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