Giant Food Stores Complaint Sentiment: Positive

While some customers may still be encountering a bad experience, our sentiment meter has detected a -100% decline in complaints about Giant Food Stores over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.

Sentiment data last updated on May 6, 2024

Giant Food Stores complaint process

Do you have a dispute or had a bad customer experience with Giant Food Stores? Submit your Giant Food Stores complaint through our platform to support its escalation, prompting their customer service to resolve it.

We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Giant Food Stores.

By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.

Finally, we can turn your complaint into a professional Giant Food Stores complaint letter — and send it to their corporate office on your behalf.

How to file a complaint about Giant Food Stores?

File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!

Giant Food Stores complaints chart

We have received 19 complaints about Giant Food Stores over the last 12 months. The graph below shows a monthly breakdown.

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Giant Food Stores complaint statistics

Curious about Giant Food Stores's track record in addressing complaints within the Supermarkets / Grocery Stores category? Dive into the all-time complaints data right here!

198
Total complaints
198
Open Complaints
0
Complaints pending
0
Complaints resolved
1.3
/10 198 ratings

Giant Food Stores reviews: (198)

Authentic experiences shared by our community for your benefit.

Incorrect information

Complaint from Cindy Mettin on 12 July 2021 about Giant Food Stores.

Senior reciving coupons they cannot use. No app on old phone and no computer.When call was made, I was originally told it would be honocred at cash register. I went into store and spoke to on Cusomer Service... Read more

Comments: 0
Rating:

Durian taste sour and spoilt

Complaint from Upset_Customer on 11 July 2021 about Giant Food Stores.

We went for shopping some groceries items including 1 pack of red prawn durian yesterday late afternoon. Once we reached home,immediately I kept the durian in the refrigerator. When we consume the durian in the evening,the taste was sour and... Read more

Comments: 0
Rating:

RUDE CASHIER Jenna

Complaint from Winston Sheng on 09 July 2021 about Giant Food Stores.

She was rude obnoxious and refuse to look at my Singapore ID to give me a miserable 3% discount amounting to 17 Cts. I ask why she wont accept my ID for Singaporean Senior discount. She said she will only... Read more

Comments: 0
Rating:

Horrible customer service.

Complaint from Helen288 on 02 July 2021 about Giant Food Stores.

I was in the dc giant store on 4303 Conn Ave, Washington, DC 20008 looking for items for my mother. I am a loyal giant shopper but this day I was in there I couldn't find a couple of the... Read more

Comments: 0
Rating:

Cashier not helpful

Complaint from Julie C on 23 June 2021 about Giant Food Stores.

I finished shopping and went to Cashier 15, Chenille (around 1 p.m. today). She scanned my items just fine, but did not proceed to help me bag. She was done, printed the receipt, tried to give it to me even... Read more

Comments: 0
Rating:

Talking to customers

Complaint from Concerned shopper on 19 June 2021 about Giant Food Stores.

I was leaving your store at about 9:26 am today I was checking my email as leaving I noticed one of your employees punching a cart so I stopped and apologized. The lady stopped as well so I continued and... Read more

Comments: 0
Rating:

stock on shelves

Complaint from Sandra McClune on 19 June 2021 about Giant Food Stores.

There has not been any Ceasars moist dog food for over two weeks. Milk is low or out for two weeks. There are other items missling from the shelves or very low on stock. Read more

Comments: 0
Rating:

Attitude

Complaint from Bad deli management on 18 June 2021 about Giant Food Stores.

Every time I’ve gone in and had delt with the older black lady I’m her 60’s she has done nothing but give attitude, never before with any other person there have I been wanting to say something about her attitude,... Read more

Comments: 0
Rating:

ID Requirement

Complaint from dwynne4573 on 16 June 2021 about Giant Food Stores.

I’m 68 years old. I do not look like I’m working with a fake ID when asked for it to purchase a 6 pack of beer!!!! But then being asked to remove it from my wallet so the cashier could... Read more

Comments: 0
Rating:

No Hooper's? are you CRAZY?

Complaint from Mattador48 on 15 June 2021 about Giant Food Stores.

every season, Hoopers Crab wagons come to Giant 0336 on University Blvd. W. wheaton , md. I am receiving updates from Hoopers about which Giants will host them this year...and MY GIANT is not. when I complained to both the... Read more

Comments: 0
Rating:

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