Giant Food Stores complaint: Did not receive savings while using your discount card

Complaint from Keith Rotay reported on 12 August 2023 about Giant Food Stores

New complaint
Complaint pending
Complaint resolved
Complaint closed

My complaint:

Cashier rang up grocery , I had let her know I had card on file I manually put my phone in she says didn’t work. Offer no help to correct the problem, I paid and left. Not to hold up your line.

With these cards I only ever needed phone for easy access to discounts in any store that offer them. I deem this poor costumer service.

I was over charged

Suggested solution:

Simple. Honor the card credit the difference
Have discussion with your cashiers
I send you copy of receipt
Tasks cake were buy 1 get 1 was charged 4.69 each
Coke 11.99 was charged 13.99

Giant Food Stores complaint Did not receive savings while using your discount card
Giant Food Stores complaint Did not receive savings while using your discount card
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