Wendys Complaint Sentiment: Neutral

Our sentiment meter has detected that Wendys complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with Wendys, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.

Sentiment data last updated on May 16, 2024

Wendys complaint process

Do you have a dispute or had a bad customer experience with Wendys? Submit your Wendys complaint through our platform to support its escalation, prompting their customer service to resolve it.

We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Wendys.

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Finally, we can turn your complaint into a professional Wendys complaint letter — and send it to their corporate office on your behalf.

How to file a complaint about Wendys?

File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!

Wendys complaints chart

We have received 31 complaints about Wendys over the last 12 months. The graph below shows a monthly breakdown.

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Wendys complaint statistics

Curious about Wendys's track record in addressing complaints within the Fast Food / Delivery category? Dive into the all-time complaints data right here!

110
Total complaints
110
Open Complaints
0
Complaints pending
0
Complaints resolved
1.1
/10 110 ratings

How to contact the customer service of Wendys?

Below, you will find the contact information for the complaint department of Wendys. To amplify the impact of your complaint, please use our complaint form.

Complaint line phone number:
1-888-624-8140
Contact form:

You can contact the customer service of Wendys by calling 1-888-624-8140. If you want to reach out to Wendys through their own website, you can use their contact form.

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Wendys reviews: (110)

Authentic experiences shared by our community for your benefit.

Rude Order Taker / Cashier

Complaint from virreydeplata on 13 June 2022 about Wendys.

This morning at 7:25 a.m. I pull into the drive through. The cashier lady comes on asking what I would like with me barely having enough time to even look at the menu. I asked for a Dave’s single with... Read more

Comments: 0
Rating:

cold food- missing items- very long waiting time!

Complaint from behlrussel@yahoo.com on 07 June 2022 about Wendys.

THIS PLACE IS A DISASTER! PEOPLE ARE DRIVING OFF REPETEDLY! WAY TO LONG WAITING TIME! LAST TWO TIMES I BOUGHT THERE. EVERY THING WAS COLD-HAD ONE MISSING DOUBLE STACK-ORDER LARGE CHILI GOT SMALL ONE-FRIES WERE LIK RUBBER BANDS! VERY... Read more

Comments: 0
Rating:

Clerk was not efficient in her assignment

Complaint from ppulley@ptd.net on 31 May 2022 about Wendys.

Went to pay for our meal at the drive through and she said our credit card was denied. So we gave her another card and it went through. The problem is that she didn’t even really try the... Read more

Comments: 0
Rating:

Serving bad food, not fresh

Complaint from Gulfcoast on 30 May 2022 about Wendys.

This Wendy's location should be shut down. have been there 4 times and each time has been bad. Me and a friend got sick recently from eating the stuff they serve. Burgers and other items you order are not prepare... Read more

Comments: 0
Rating:

SUBPAR FOOD

Complaint from ChuckM on 26 May 2022 about Wendys.

The Wendy's in Vails Gate is where i used to be able to get a decent meal in the past. I have noticed for awhile now the quality of it's food and workers has gone down hill... I went and... Read more

Comments: 0
Rating:

Extremely poor customer service and food

Complaint from magicvalley7@att.net on 13 May 2022 about Wendys.

Ordered takeout cheeseburger meal on 59; got home to eat: no burger in bun. Ate bread sandwich for dinner. Returned to drive-in on 510 to report; two ladies at drive-in extremely rude and questioned my character. ... Read more

Comments: 0
Rating:

Raw hamburgers

Complaint from Disappointed Rob on 30 April 2022 about Wendys.

We ordered 2 Cheese burgers at Wendy’s last night around 9:30 pm. When we got home we opened them and bit into one it was very rare meat. Aside from that they were dripping in too much mayo. I... Read more

Comments: 0
Rating:

terrible slow service and missing part of order

Complaint from hvb4511 on 24 April 2022 about Wendys.

Saturday, April 23, 2022 around noon I asked my daughter to stop at Wendy’s Restaurant on 6628 Kalamazoo Avenue S.E., Kentwood, MI 49508, to pick up a large chili and 2 large fries and whatever else she wanted for herself.... Read more

Comments: 0
Rating:

Cancel Order without reason

Complaint from fury56 on 21 April 2022 about Wendys.

Placed an order for delivery. Order went thru. Then ten minutes later I am notified that Wendy's cancelled the order I would just like to know Why ? Read more

Comments: 0
Rating:

Waste of time

Complaint from brian211 on 19 April 2022 about Wendys.

I went to apply at wendys and when I did my interview was on April 13 and the main boss manager did not receive me at all. They told me to just go home and that they would call me... Read more

Comments: 0
Rating:

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