I don't care how many people are ahead of me (or none) I ALWAYS have a long wait. The other Wendy's I have visited NEVER have this problem I can never understand the person in the drive thru. At least... Read more
Wendys complaints
Wendys Complaint Sentiment: Positive
While some customers may still be encountering a bad experience, our sentiment meter has detected a -100% decline in complaints about Wendys over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.
Sentiment data last updated on April 29, 2024
Wendys complaint process
Do you have a dispute or had a bad customer experience with Wendys? Submit your Wendys complaint through our platform to support its escalation, prompting their customer service to resolve it.
We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Wendys.
By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.
Finally, we can turn your complaint into a professional Wendys complaint letter — and send it to their corporate office on your behalf.
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Wendys complaints chart
We have received 33 complaints about Wendys over the last 12 months. The graph below shows a monthly breakdown.
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Wendys complaint statistics
Curious about Wendys's track record in addressing complaints within the Fast Food / Delivery category? Dive into the all-time complaints data right here!
110
Total complaints
110
Open Complaints
0
Complaints pending
0
Complaints resolved
1.1
110 ratings
How to contact the customer service of Wendys?
Below, you will find the contact information for the complaint department of Wendys. To amplify the impact of your complaint, please use our complaint form.
Complaint line phone number:
1-888-624-8140
Contact form:
You can contact the customer service of Wendys by calling 1-888-624-8140. If you want to reach out to Wendys through their own website, you can use their contact form.
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Wendys reviews: (110)
Authentic experiences shared by our community for your benefit.
Wrong order twice
Complaint from rick11948 on 29 December 2021 about Wendys.
I ordered a biggie bag with a plain hamburger because my child won't eat with anything else on it. Checked order after drive through but the hamburger had everything on it. Went to window to tell them and... Read more
The food preparerwrapper, who directly handles the food, had bangs hanging down over her eyes and long strands of hair hanging down on both sides of her face. My experience in the restaurant business tells me that she probably brushes... Read more
No service
Complaint from walace23 on 26 December 2021 about Wendys.
I waited on line from 3:108 PM until 3:55PM. By the time I got to the drive thru window I waited another 10 minutes but had to leave due to being late for return to work from my lunch break. Read more
Received sandwich with NO wrapper and rude manager
Complaint from Samis10 on 07 December 2021 about Wendys.
At around 6 pm on November 6, 2021, I ordered two 4 for 4's and an extra cheeseburger. I live approximately 2 miles from this Wendys on the Grover NC side and frequent this place quite often. I... Read more
slow poor service
Complaint from petersway on 14 October 2021 about Wendys.
This location even though there are 4-5 employees inside operates only the drive through and there is always a huge back up because they take an order and have the vehicle move to the window. then another order is not... Read more
Dispute with coupon
Complaint from PALatinman on 30 September 2021 about Wendys.
I had a Wendy’s coupon for a bacon extra Baconator for $1 I ordered the combo meal with fries and a drink When I got to the window I was told that I couldn’t use the coupon because I ordered a... Read more
Food and service
Complaint from murphydecker20 on 23 September 2021 about Wendys.
I orderes the 4 for 4 bacon cheese. My husband got the baconator combo with 2 sides of cheese for fries. We get out food and not only didnt we get the cheese we paid for but my cheese burger... Read more
The employees on 52nd are all poured staff due them being teenagers and not having. Upper management on duty to make sure the staff works as a team and not as just for only the staff to serve certain people... Read more
Rude Employye services disrespectful
Complaint from Anonymous customer on 28 August 2021 about Wendys.
I drove up to the drive through for service at 12:30 am Saturday on 8-28-2021. Sat for a few minutes with no one answering the call. Sitting in my car said “hello”. The male employee yelled on the the intercom... Read more
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