Wendy’s complaint: terrible slow service and missing part of order

Saturday, April 23, 2022 around noon I asked my daughter to stop at Wendy’s Restaurant on 6628 Kalamazoo Avenue S.E., Kentwood, MI 49508, to pick up a large chili and 2 large fries and whatever else she wanted for herself. There were a small amount of cars in the drive thru, maybe 3 or 4, but it took my daughter about 30 minutes before she had her order. When she drove away she check her order and the chili was missing. She tried to enter the store but the doors were locked. At this point she was getting very frustrated, the options she had was to go back into the drive thru line, which had now double the amount of car, have the fries become cold before coming home or forget about it and maybe go back later for the chili. We had a family celebration that afternoon and on our way home I stopped and the same Wendy’s since we still needed the chili. I was in line at 3.57 PM and finally had my order of chili at 4.22 PM. I realize that there is a shortage of help everywhere, but this is absolutely terrible service, wouldn’t it be better to shut the store down until you have enough qualified help? I didn’t even try to explain what happened to our noon order so that we could avoid paying again for the order of chili, I don’t believe the person at the divethru window would have understood me and since everyone behind me was getting vey irritated with the speed of service, I just paid again for the order of chili. My daughter wanted to go to bat with the employee, but I didn’t want that to happen. My daughter feels cheated and is still fairly angry about this transaction. Something needs to be done to set this right, I know it won’t break the bank but paying almost $4.00 twice for a simple order os chili doesn’t sit well with me either. I hope this can be resolved so that we can go back to that Wendy’s when we’re ready to do so.