While some customers may still be encountering a bad experience, our sentiment meter has detected a -100% decline in complaints about Etihad Airways over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.
Sentiment data last updated on May 10, 2024
Do you have a dispute or had a bad customer experience with Etihad Airways? Submit your Etihad Airways complaint through our platform to support its escalation, prompting their customer service to resolve it.
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We have received 40 complaints about Etihad Airways over the last 12 months. The graph below shows a monthly breakdown.
Curious about Etihad Airways's track record in addressing complaints within the Airlines category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of Etihad Airways. To amplify the impact of your complaint, please use our complaint form.
You can contact the customer service of Etihad Airways by calling 1-877-690-0767. If you want to reach out to Etihad Airways through their own website, you can use their contact form.
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Authentic experiences shared by our community for your benefit.
Complaint from Mohammad Amir on 18 March 2023 about Etihad Airways.
I had to travel 27th of feb in the early morning by Etihad from Lahore to Turkey then final Destination Libya with the duration of 5-6 hrz of Transate in Intanbol but They Dnt Allow me to Travel with the... Read more
Complaint from M.almannaei on 01 March 2023 about Etihad Airways.
My flight was at 23:00 and ater the boarding they kept us in the plane till 02:00am after that they offload us and we stayed in the airport till 07:00 am , morover my son was with and he is... Read more
Complaint from Baraa awad on 11 February 2023 about Etihad Airways.
So they lost my baggage over a year and a half and refused to compensate me with the money that is written on the site and tried to hush me with 400$ which is a complete BS as the content... Read more
Complaint from Jehan on 18 January 2023 about Etihad Airways.
We took flight going to Manila thru Etihad Connecting flights New York to Abu Dhabi EY100 Abu Dhabi to Manila EY428 We only got to see our luggage upon arrival in the Philippines. We checked in our luggage (Samsonite) in New York since it... Read more
Complaint from Sisi on 07 January 2023 about Etihad Airways.
Very poor customer service, you can never find them when you need them, Once I booked ticket from them, nightmare started. They cancelled the flight, but refused to give the refund directly to my account, but proposed some Travel credit... Read more
Complaint from Sikandar Arslan on 29 December 2022 about Etihad Airways.
I have book my travel ticket on 24 oct 2022 from Washington DC to Lahore Pakistan and cancelled after a few hours they told me refund will be given after 45 days but since then its been more then 70... Read more
Complaint from Jasim Khalil on 26 December 2022 about Etihad Airways.
I paid for choice plus for my return ticket just because on the app it shows eligible for refund and 0 aed deductible per person. I paid 15000 AED extra for choice plus whereas I was getting value option for... Read more
Complaint from Camran Munir and Fareeda Munir on 20 December 2022 about Etihad Airways.
To Whom It May Concern, I would like to launch an official complaint against Etihad Airways service in Islamabad Airport. I (Camran Munir) and my disabled elderly mother Fareeda Munir were denied checking at Etihad desk in Islamabad International Airport. Our... Read more
Complaint from EY878 on 17 December 2022 about Etihad Airways.
Really am very upset with Etihad service from transfer desk in abudhabi. I came from LONDON and they issued boarding pass to Tokyo but in abudhabi they denied to fly to Tokyo and they told I need PCR test to... Read more
Complaint from Etihad on 13 December 2022 about Etihad Airways.
Very stressed I start from LHR on 11th Dec and still 13th now in abudhabi bcz of PCR to Tokyo. I denaid to fly.And nothing provide and care very worst service in abudhabi also they are treated like cow. If... Read more
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