Etihad Airways Complaint Sentiment: Positive

While some customers may still be encountering a bad experience, our sentiment meter has detected a -33% decline in complaints about Etihad Airways over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.

Sentiment data last updated on March 28, 2024

Etihad Airways complaint process

Do you have a dispute or had a bad customer experience with Etihad Airways? Submit your Etihad Airways complaint through our platform to support its escalation, prompting their customer service to resolve it.

We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Etihad Airways.

By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.

Finally, we can turn your complaint into a professional Etihad Airways complaint letter — and send it to their corporate office on your behalf.

How to file a complaint about Etihad Airways?

File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!

Etihad Airways complaints chart

We have received 47 complaints about Etihad Airways over the last 12 months. The graph below shows a monthly breakdown.

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Etihad Airways complaint statistics

Curious about Etihad Airways's track record in addressing complaints within the Airlines category? Dive into the all-time complaints data right here!

95
Total complaints
95
Open Complaints
0
Complaints pending
0
Complaints resolved
1.1
/10 95 ratings

How to contact the customer service of Etihad Airways?

Below, you will find the contact information for the complaint department of Etihad Airways. To amplify the impact of your complaint, please use our complaint form.

Complaint line phone number:
1-877-690-0767
Contact form:

You can contact the customer service of Etihad Airways by calling 1-877-690-0767. If you want to reach out to Etihad Airways through their own website, you can use their contact form.

Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.

Etihad Airways reviews: (95)

Authentic experiences shared by our community for your benefit.

Took money but didn’t issue ticket

Complaint from SPyper on 21 October 2023 about Etihad Airways.

I booked three tickets to Sri Lanka on the etihad app. It took the payment of 8000 AED but never issued the ticket. I then rang etihad and the customer service person told me that they were experiencing issues... Read more

Comments: 0
Rating:

False information by your call center twice

Complaint from eldeebd on 02 October 2023 about Etihad Airways.

I booked with a travel agency a ticket from Cairo to Bahrain via Abu Dhabi. Etihad changed their schedule to a time that was going to have me miss my event. I tried to contact the travel agency. They didn't... Read more

Comments: 0
Rating:

Urgent Follow-Up

Complaint from Akua on 30 September 2023 about Etihad Airways.

I am writing to follow up on my previous email dated September 11, 2023, regarding an ongoing and unresolved issue that I have been facing since June 17, 2023. To date, I have not received any response or resolution, and... Read more

Comments: 0
Rating:

Bags damage

Complaint from Muhammad.saleem on 20 September 2023 about Etihad Airways.

Hand carry bag damage , And then we received bag the bag tyres was missing Read more

Comments: 0
Rating:

Incident Report - Visa Modification and Customer Service

Complaint from Msmitchcabiling on 19 September 2023 about Etihad Airways.

Date of Incident: September 16, 2023 Time: 9:20 PM To Whom It May Concern, I am writing to formally report an incident that occurred on September 16, 2023, at approximately 9:20 PM, in relation to my experience with Etihad Airways' customer service and... Read more

Comments: 0
Rating:

2 bags dammage: EY 238

Complaint from L k maity on 17 September 2023 about Etihad Airways.

Hello!! I landed in kolkata from Dammam via Abu Dhabi just now and found that 2 of my luggage has been damaged. One trolley bag handle has been broken and so we cannot pull it and other one wheel has been... Read more

Comments: 0
Rating:

Rude behavior

Complaint from Anoop on 30 August 2023 about Etihad Airways.

I am a New Zealand citizen I boarded my flight from New Delhi to Abu Dhabi on 26th of August, 2023. The experience I had with the staff on the check-in was terrible. I was asked for my... Read more

Comments: 0
Rating:

Ticket ation denied.

Complaint from Mahmooda Khan Z on 27 August 2023 about Etihad Airways.

Dear Sir,Madam, My nephew Yousuf Mehboob Khan who is Etihad's Platinum member his number is 100101956275. bought two tickets one for me and one for my brother Safi Khan. We were supposed to fly on April 18,2023. A day before... Read more

Comments: 0
Rating:

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