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Etihad Airways complaint: Refusing to refund fir a ticket

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Filed 26 Dec 2022 by Jasim

I paid for choice plus for my return ticket just because on the app it shows eligible for refund and 0 aed deductible per person. I paid 15000 AED extra for choice plus whereas I was getting value option for 7000 AED only but now I have been informed that my ticket is not eligible for refund, so my question is why I have paid 15000AED extra for choice plus if it is not eligible for refund?

Even if I would have taken choice option I would have eligible for change of date only but why choice plus? And why the app gave me an option to select choice plus if it was not applicable on my return ticket.

Etihad Airways complaint: Refusing to refund fir a ticket
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