Etihad Airways complaint: Ticket refund issue – Problem with your website

Hello,

On 9th march 2023 I have tried to book flight ticket on Etihad website from Doha to Hyderabad, unfortunately ticket booking was not ed and amount 620 QAR debited from my account. I didn’t receive any mail from Etihad on booking ation.

I have contacted your team by calling (00800101501) number and they told your website is under maintenance and updating.

I thought the ticket was not booked and asking refund with your team from 9th March to 30th March. They asked me my bank account number, IBAN no, Swift code etc., after that no response.

On 4th of April 2023 one for your team member called me and told your ticket was ed with booking reference RV3WXN. I was shocked and asked your team how come I didn’t receive any mail on booking ation.

They raised multiple case ID but no use, today just now they told Etihad can refund only 410QAR with taking cancellation fees. This is not acceptable.

Please explain, your website was down and Etihad is responsible on this issue. I should get full refund.

Booking reference – RV3WXN
Ticket No.: 6072402047360
email: [email protected]
Ph. No. 974 66435611 974 66187467 (Active)
From: Doha, To: HYD

Personal Details:
First Name: PARVATISWARA RAO
Last Name: KUMPATLA
D.O.B: 22 Mar 1978
Passport Number: N8211970
Passport Expiry Date: 02 May 2026
Credit Card last 4 digit number: 45 9554

Additional Bank Details:
Account Name:PARVATISWARA RAO KUMPATLA
Account Number: 4700639538001
IBAN: QA53CBQA000000004700639538001
SWIFT Code: CBQAQAQA
Bank : Commercial Bank (QSC)
Address : Commercial bank Plaza, 380 Al Markhi Street, 60 Al Dafna Area
City : Doha

Please cancel the ticket (RV3WXN – 6072402047360) and refund the amount of 620 QAR since the issue was on our website on 9th mar. I came to know from your team that some modification update was carried out on your website that time. Kindly do the needful and I have been following your team on the helpline for 1 month.

Case ID: 2303303627296
Case ID: 2304063635785
Case ID: 2304073637600

I humbly request you to do the needful because the flight is on 10th April.