Wise Complaint Sentiment: Positive

While some customers may still be encountering a bad experience, our sentiment meter has detected a -100% decline in complaints about Wise over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.

Sentiment data last updated on May 6, 2024

Wise complaint process

Do you have a dispute or had a bad customer experience with Wise? Submit your Wise complaint through our platform to support its escalation, prompting their customer service to resolve it.

We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Wise.

By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.

Finally, we can turn your complaint into a professional Wise complaint letter — and send it to their corporate office on your behalf.

How to file a complaint about Wise?

File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!

Wise complaints chart

We have received 12 complaints about Wise over the last 12 months. The graph below shows a monthly breakdown.

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Wise complaint statistics

Curious about Wise's track record in addressing complaints within the Payment Providers category? Dive into the all-time complaints data right here!

53
Total complaints
53
Open Complaints
0
Complaints pending
0
Complaints resolved
1.1
/10 53 ratings

How to contact the customer service of Wise?

Below, you will find the contact information for the complaint department of Wise. To amplify the impact of your complaint, please use our complaint form.

Complaint line phone number:
1-888-908-3833
Contact form:

You can contact the customer service of Wise by calling 1-888-908-3833. If you want to reach out to Wise through their own website, you can use their contact form.

Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.

Wise reviews: (53)

Authentic experiences shared by our community for your benefit.

Wise deactivated my account

Complaint from Umair Abid on 30 May 2023 about Wise.

They deactivated my account on 8th May 2023 without telling any reason. Then they asked me to provide me a bank account where they can refund my amount that was present in wise. I provided them each and every document they... Read more

Comments: 1
Rating:

Wise blocked my transfer from my client

Complaint from VenturaA on 19 May 2023 about Wise.

Wise blocked my transfer from my client on may 01 2023, they requested additional information and I sent it to them on May 02,2023. I have not heard from them anymore, their customer service is useless. they are holding $434... Read more

Comments: 0
Rating:

Wise hold my money

Complaint from Vladimir78 on 02 May 2023 about Wise.

Hi. 18 of March I transferred 4271 to my Wise account from my Revolut account. After that I decided to transfer same amount to my Cooperative bank account. I didn't received my money and my Wise was account was terminated... Read more

Comments: 0
Rating:

They stole my initial deposit

Complaint from OlDirtyTeej on 24 March 2023 about Wise.

I opened an account, everything was going good I uploaded my ID it was accepted then the account was open they just needed my 30 dollar deposit that would be returned to me right away. I made the deposit and... Read more

Comments: 0
Rating:

Deactivated account Money Gone

Complaint from Ruffy on 22 February 2023 about Wise.

Wise deactivated my Business Personal account without any reason. I had £1282 in my Business account prior to when it was deactivated. I was asked to appeal wait 20days. I did. After 20days, they only refunded £2.79 instead... Read more

Comments: 1
Rating:

Blockd private and company account, no refunds

Complaint from hantz on 01 February 2023 about Wise.

I had a personal account as well as an account of my company (which I could only open coupled with a personal account, in a kind of tied sale) at the online bank Wise, because it offered cheap and fast... Read more

Comments: 0
Rating:

Hold My Money From 3 weeks

Complaint from Asid Aziz on 01 February 2023 about Wise.

Wise holding my affiliate payment from many days and keep asking for documents. I provide them every document and still they asking. A big hoax company. Read more

Comments: 0
Rating:

hold of payments

Complaint from Volodymyr on 23 January 2023 about Wise.

WISE received three payments and did not credited on our company account more than 2 months. Wise numbers of hese transfers are 541272689, 548692967, 551172368 Upon WISE request I provided all additional information related to the Sender. I sent to WISE several request... Read more

Comments: 0
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Unexpected deactivation

Complaint from JBX on 12 January 2023 about Wise.

Wise without any prior advice, closed me the account. Money are Inside and Now I have a lot of expenses! Read more

Comments: 0
Rating:

Money transfer

Complaint from Petercohman on 11 January 2023 about Wise.

I sent a laptop through marketplace and the funds were meant to be transferred to me which they hav’nt and i keep get asked for extra money to release my transfer Read more

Comments: 0
Rating:

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