While Wise is known for facilitating international money transfers efficiently, complaint data from our community has highlighted several recurring issues that many customers face. Common complaints include unjust account closures, prolonged delays in refund processing, and unnotified deactivation of accounts with funds being held. Customers also report poor customer service, with issues such as unanswered messages and little to no help in resolving their queries.
To avoid these issues, we strongly advise customers to keep all communication records with Wise, including emails and transaction details. Additionally, regularly monitor your account and initiate contact with customer service at the first sign of any irregularities. Using additional safeguards like insurance for large transfers might also be beneficial to ensure your funds are protected.
Do you have a dispute or had a bad customer experience with Wise? Report it through our hassle-free complaint form to warn others and maximize the chance of resolving it.
We will make sure that your complaint receives the attention it deserves by reaching out through: social media, emails, paper complaint letters, contact forms and other tools at our disposal. We also have an active community with people who might be able to give you some helpful advice.
Just looking for information? Search through all complaints we have received related to Wise.
Our sentiment meter has detected that Wise complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with Wise, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.
Sentiment data last updated on October 31, 2025
We have received 1 complaints about Wise over the last 12 months. The graph below shows a monthly breakdown.
Curious about Wise's track record in addressing complaints within the Payment Providers category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of Wise. To amplify the impact of your complaint, please use our complaint form.
You can contact the customer service of Wise by calling 1-888-908-3833. If you want to reach out to Wise through their own website, you can use their contact form.
Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.
Helpful experiences shared by verified Wise customers. Search, discuss and connect with other people in our community.
Complaint from Michael Mckenna on 23 November 2024 about Wise.
Wise closed my account on Sept 5th , the said they would refund my money after 15 days , then said 35 days finally 60 days maximum . It is now over 80days. They do not reply to email complaint, they... Read more
Complaint from Boymomvee on 30 June 2024 about Wise.
I have waited been given the run around, I’m about to be evicted tomorrow. No sound response on my money. Lies and I’ve suffered mentally and emotionally and miscarried my pregnancy. I’m a part time worker and a single mom... Read more
Complaint from sixtrou on 28 February 2024 about Wise.
I am filing a complaint against Wise regarding the abrupt closure of my account without any given reason or explanation. This action has caused significant disruption to my financial activities and has left me without access to essential services provided... Read more
Complaint from Markus.E on 19 January 2024 about Wise.
For about 3 months (October 23rd, 2023) I have been waiting for a refund of 40,000 CHF from the company Wise (UK), which I transferred to Wise from my Turkish Akbank account in Istanbul on October 17th, 2023, so that... Read more
Complaint from ragnit12 on 09 November 2023 about Wise.
Wise unexpectedly closed my account on 08/11/2023. As they said - It‘s because how you use, or plan to use Wise, isn‘t allowed under our Acceptable Use Policy. But I've never use Wise for any illegal actions. There left more than... Read more
Complaint from Maddison87 on 22 August 2023 about Wise.
Wise have refused to transfer me my money that’s within the account I had two refunds issued into an apparently deactivated account on august 4th My account was deactivated on June 16th therefore money should not have gone into the account since... Read more
Complaint from Zeeshan on 14 August 2023 about Wise.
My issue is that I was using wise multi currency account for my business. My account was business and registered on my proper business details as well as my own details. On 14th June 2023, wise deactivated my account without... Read more
Complaint from sherrellwalton56@gmail.com on 12 August 2023 about Wise.
I sold my house got the wire to my account and they close my account for nothing I uploaded everything they needed Read more
Complaint from Rogerio on 03 August 2023 about Wise.
On 1 August, I transferred a total of BRL481.72, the equivalent to USD100. I created a virtual debit card and before I could start using the card, the account was deactivated without a detailed explanation as to why. ... Read more
Complaint from Gs8qhsgduajav on 17 June 2023 about Wise.
I've reached out to Wise mutiple times to inform me why transfers are being blocked or not received by people I pay. Every time I contact them I get a survey email asking jow the customer support was even though... Read more
✅ 10 years experience in successful complaint resolution
✅ We will make sure that your complaint receives the attention it deserves📢
✅ Get help from our community, and help other people to make better choices
✅ 100% verified reviews from real people
