Wise complaint: Account blocked

Complaint from Loree reported on 03 June 2023 about Wise

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My complaint:

After 2 years of doing business with Wise they blocked my account asking for additional personal info. I supplied info. They unblocked account. I initiated a transfer of $500 from my US bank. Wise took the money then blocked my account again saying the documents I provided were not adequate. They arr impossible to communicate with. No response as to how to get my money back from them.

Suggested solution:

Return my $500 to my US bank account immediately.

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