While some customers may still be encountering a bad experience, our sentiment meter has detected a -100% decline in complaints about Wise over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.
Sentiment data last updated on May 6, 2024
Do you have a dispute or had a bad customer experience with Wise? Submit your Wise complaint through our platform to support its escalation, prompting their customer service to resolve it.
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We have received 12 complaints about Wise over the last 12 months. The graph below shows a monthly breakdown.
Curious about Wise's track record in addressing complaints within the Payment Providers category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of Wise. To amplify the impact of your complaint, please use our complaint form.
You can contact the customer service of Wise by calling 1-888-908-3833. If you want to reach out to Wise through their own website, you can use their contact form.
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Authentic experiences shared by our community for your benefit.
Complaint from minghuachen on 09 June 2022 about Wise.
Wise.com's Mishandling of my US$2000 Transfer from Paypal I have been Wise.com's client since April this year. Wise.com. On May 20 I have withdrawn US$1965 (after deducting US$35 of transaction fee) from Paypal to deposit it to my USD account of... Read more
Complaint from Chris B on 08 June 2022 about Wise.
My Wise account was hacked on the 17th of April and my entire UK holdings pillaged. Upon learning of this, the same day I reported the incident to Wise by email. I was informed by email that my account had... Read more
Complaint from WiseDenis on 05 May 2022 about Wise.
My wife opened a Wise account and transferred her money to it. After one year, Wise wanted to verify again her address again. My wife undertook to send them all the requested documents but in the meantime, Wise blocked her Mastercard... Read more
Complaint from Luize on 21 April 2022 about Wise.
On April 1st I order a transfer to Wise from my Chase account, the same day I cancelled the transfer and to this day they haven't issued a refund. I contacted them multiple times and they said they will solve the... Read more
Complaint from yuki.leong.1@gmail.com on 20 April 2022 about Wise.
1. I still haven't got the 4400 Euro refund from Wise yet. transaction id: 387756903 First, I sent the fund to Wise with 4350 Euro on 29 March and 50 Euro on 31 March from Rosbank. I want to do the... Read more
Complaint from nayeraazmi on 17 April 2022 about Wise.
Respected sirmadam, I wanted to transfer INR 3,00,000 (Rupees Three lakhs) to my relative in Australia through Wise.com (formerly TransferWise) for emergency purposes. On 5th April 2022, I transferred INR 3,00,000 through RTGS to Payee name : TransferWise Account number : 0001294867789 IFSC Code... Read more
Complaint from COMIYC69 on 15 December 2021 about Wise.
They try to tell me who I am allowed to send my money to. That's none of their business. I am sending the money, not them. Their only job is to convert the money, which they charge for really doing... Read more
Complaint from iamzadi6 on 16 November 2021 about Wise.
i was using wise for my business since 10 months then suddenly they deactivate y account with out any reason they think they are sharp enough so for formality they ask me to appeal and then they hold my money... Read more
Complaint from Mohd Amin Mahmood on 12 November 2021 about Wise.
Transferred $100 to nephew in Pakistan via Wise Inc, (aka TransferWise) on October 5, 2021. But money never arrived into his account as of today (Nov. 12, 2021). It seems to me that the Wise has no intention of refunding... Read more
Complaint from Michelle4 on 14 October 2021 about Wise.
This company has incompetent or blatant scammers working for them. They have a guarantee to refund if you cancel before the money leaves your bank. I did this September 23 as they advertise a quick transfer but than change it... Read more
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