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Wise complaint: terrible customer care

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Filed 8 Jun 2022 by David

My Wise account was hacked on the 17th of April and my entire UK holdings pillaged. Upon learning of this, the same day I reported the incident to Wise by email. I was informed by email that my account had been deactivated on the 22nd of that month.

Despite the numerous calls and emails that I have sent Wise since the 17th of April, none has led to the slightest clarification of the situation. None of my calls resulted in any information forthcoming from their part, and none of my emails received any elucidation, reassurance or even acknowledgment of reception. The only communication I have received from Wise was the email of the 22nd April informing me of the deactivation of my account.
The customer support and help service of this company can only be described as appalling.

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