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Wise complaint: My refund was not bounced back for 3 weeks

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Filed 15 Jul 2021 by Maria

I did a money transfer on 31 May, and due to incorrect account number the money could never reach the recipient.

On 28th of June the Recipient Bank, Bank of Georgia issued a refund back to my account. But the money never reached my account. It is almost 3 weeks passed.

I’m very disappointed and frustrated as the wise never took responsibility about that and every day they answer that they will take a look at it.

The approval statement that the refund has been bounced was sent to the Wise. So there is a prove that Bank of Georgia did a refund.

transaction 252589693

Wise complaint: My refund was not bounced back for 3 weeks
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