Wise complaint: Lost of 4900 Euro during transaction for more than 1 months

1. I still haven’t got the 4400 Euro refund from Wise yet. transaction id: 387756903

First, I sent the fund to Wise with 4350 Euro on 29 March and 50 Euro on 31 March from Rosbank. I want to do the conversion from 6000 Euro to USD but Wise cancelled it automatically without informing me.

It has been 13 days now, I still haven’t got the 4400 Euro refund from Wise since April 07. Please check the attachment, there is no detail of the bank that wise transferred to.

2. I still haven’t got the 500 Euro refund from Wise yet. transaction: 374702757

First, I sent the fund to Wise with 500 Euro on 5 March from Raiffeisen bank. I sent this fund from Wise to CIM bank, but CIM bank(Swiss) refunded this to Wise. Then I did the conversion from 500 Euro to USD with this fund but Wise cancelled it automatically without informing me.

It has been 39 days now, I still haven’t got the 500 Euro refund from Wise since March 15.

In addition, so far I do not get any response for this since the first time I filed this issue with Chats or emails. Wise did not pay serious attention to this issue for about 20 days until now. I found the news that Wise suspended operations on the transfer to Russia. Maybe this issue is related to the news.

Please escalate this issue as soon as possible or I will report this issue for further action.