Wise complaint: Not Refunding my money

Respected sirmadam,
I wanted to transfer INR 3,00,000 (Rupees Three lakhs) to my relative in Australia through Wise.com (formerly TransferWise) for emergency purposes.

On 5th April 2022, I transferred INR 3,00,000 through RTGS to

Payee name : TransferWise
Account number : 0001294867789
IFSC Code : RATN0000088
Bank Address :
RBL Bank
3rd floor, One Indiabulls Centre,
Saidham Nagar, Mumbai – 400 013.

Wise.com acknowledged the receipt of my money but did not transfer it to my relative’s account in Australia even after 4 days. Hence, I cancelled the transfer and requested the refund of INR 3,00,000 on 9th April 2022.

But, till date (17th April 2022) they have not refunded my money. Even after repeated emails and phone calls, they are giving reason for delay as ‘Technical Issue’.

Their address in India :
Wise Payments India Private Limited
506,Midas Chambers Co-op. Premises Soc.Ltd.
Off Link Road, Near Fun Republic Multiplex,
Andheri (W) Mumbai City MH 400053 IN.