Wise complaint: My money ist simply stolen from Wise , and it is simply vanished

I made 2 Transfers in 30.07.2022 , one is 607 Euro and another one is 800 Euro, the Payment was through Sofort online Banking transfer,
Wise cancelled my Transfer after several days and they claimed that they didn’t receive my money , and they claim that my money is still in my bank account,
Although I sent them a an evidence that the money is deducted from my bank account and not any more in my account.
Customer service are not responding and even not trying to find a solution for such a problem,
They are not even checked the bank statement of them to make sure that my money is really in there account,
I don’t know where is exactly my Money and how I could get it again, because they simply denied that the money in their account.
They are lying and just sending no reply emails , they sent the recipient that I cancelled the transfer!!! And they sent me that they cancelled the transfer!!
I want my money back as soon as possible,