Wise complaint: They refuse to cancel and keep my money

This company has incompetent or blatant scammers working for them. They have a guarantee to refund if you cancel before the money leaves your bank. I did this September 23 as they advertise a quick transfer but than change it and tell you it could take week after you start a transaction. I used their wise App and cancelled within guaranteed time and pushed cancel.App stopped working and I could not see my transaction so I figured it was cancelled. Then I logged in and it was processing. I contacted them and they sent me an email thanking me for contacting customer support in September 25. I seen by then they took my money from my bank (I cancelled Before my money left my bank)
I was upset and found their disputes email and waited for. Response. They aologized for not getting back to me October 5th email. They lie and said I didn’t cancel or reuest the cancellation until September 27. I have there own email proving they got my message before the money left my account. Its dated September 25 and even after I attach all the proof they say the same thing that they don’t have to refund me because they change the facts to meet their own delusions. Please don’t get scammed as I lost $254 69 and a lot of headache is caused from their lack of being honest and standing behind their guarantee to refund