My complaint:
I am filing a complaint against Wise regarding the abrupt closure of my account without any given reason or explanation. This action has caused significant disruption to my financial activities and has left me without access to essential services provided by Wise.
Despite being a loyal and active user of Wise for 3 years, I received no prior notification or warning before my account was terminated. This lack of communication and transparency is highly concerning and has left me feeling unfairly treated and disregarded as a customer.
As a user who has consistently complied with Wise’s terms of service and regulations, I am puzzled and deeply disappointed by this unilateral decision. I have not engaged in any activities that violate Wise’s policies or legal requirements, and I have always conducted my transactions in a lawful and transparent manner.
The closure of my Wise account has not only affected my personal finances but also has had a detrimental impact on my business operations. I heavily rely on Wise for receiving payments from companies and clients, paying suppliers, and managing international transactions related to my business activities. The sudden closure of my account has disrupted these critical processes and has put my business at risk.
Furthermore, the lack of an adequate explanation or avenue for appeal exacerbates the frustration and inconvenience caused by this situation. I have attempted to reach out to Wise’s customer support for clarification and resolution but have received no satisfactory response thus far.
I am deeply dissatisfied with Wise’s handling of this matter and demand a thorough investigation into the circumstances surrounding the closure of my account. I urge Wise to provide a detailed explanation for their actions and to reinstate my account immediately if no valid reason for its closure is found.
I expect attention to this matter and a resolution that restores my access to Wise’s services without further delay. Failure to address this issue satisfactorily will compel me to seek alternative means of recourse and to share my negative experience with others.
Sincerely,
Fairy Ritual Group LTD
Suggested solution:
As a customer, I will be satisfied when Wise provides a clear and detailed explanation for the abrupt closure of my account, along with evidence demonstrating any alleged violation of their terms of service or regulatory requirements. Additionally, I expect reinstatement of my account if no valid reason for its closure is found upon investigation.
To resolve my complaint, I request Wise to conduct a thorough review of the circumstances leading to the closure of my account and to provide transparent communication throughout the process. If the closure was unwarranted, I expect immediate reinstatement of my account and assurance that similar incidents will be prevented in the future. Additionally, I seek an apology for the inconvenience caused and assurance of continued reliable service provision moving forward.
