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Wise complaint: Blockd private and company account, no refunds

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Filed 1 Feb 2023 by Peter

I had a personal account as well as an account of my company (which I could only open coupled with a personal account, in a kind of tied sale) at the online bank Wise, because it offered cheap and fast services. Wise repeatedly refused to separate my personal account from my company account. In December 2022 the Wise bank asked me for documents such as: copy of ID, proof of address, proof of income. All these documents were sent to the bank in time.

For some unknown reason, Wise closed my personal account and the company account linked to it on 13 January 2023. At the same time, Wise refused to send me the money remaining on the company account (in total approximately 2-300 euro) and the money remaining on my personal account (in total 1700-1800 euro). Wise did not tell me, although I asked repeatedly, the reason for closing my accounts. At the same time, although I asked repeatedly, Wise did not send this money to my OTP Romania account.
Basically, Wise refuses to refund me an amount of about 2000 euros. Wise has done great damage to my company by blocking information related to business partners. At the same time, the question arises whether linking the company account with the personal account is not an illegal tie-up.
I would like to request that the Wise bank (which has no office in Romania or Hungary and with which I can only communicate via an intangible service), to return the money blocked on my personal and company accounts.
Yours faithfully,
Peter HANTZ

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