While Venmo offers a convenient way to handle digital payments, complaint data from our community has flagged several recurring issues users face with their accounts and transactions. Common complaints include account freezes or suspensions often without clear explanations, difficulties in recovering or transferring funds, and unresponsive customer service. Customers also report unauthorized transactions and issues with account security, which are sometimes not swiftly or adequately resolved.
To avoid these issues, we strongly advise customers to regularly monitor their account activity, enable all available security measures like two-factor authentication, and keep detailed records of transactions. If problems arise, contact customer service immediately and document all interactions with clear, concise information to facilitate resolution.
Do you have a dispute or had a bad customer experience with Venmo? Report it through our hassle-free complaint form to warn others and maximize the chance of resolving it.
We will make sure that your complaint receives the attention it deserves by reaching out through: social media, emails, paper complaint letters, contact forms and other tools at our disposal. We also have an active community with people who might be able to give you some helpful advice.
Just looking for information? Search through all complaints we have received related to Venmo.
Our sentiment meter has detected that Venmo complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with Venmo, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.
Sentiment data last updated on February 3, 2026
We have received 2 complaints about Venmo over the last 12 months. The graph below shows a monthly breakdown.
Curious about Venmo's track record in addressing complaints within the Payment Providers category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of Venmo. To amplify the impact of your complaint, please use our complaint form.
You can contact the customer service of Venmo by calling 1-855-812-4430. For Venmo support through email, send your inquiry to support@venmo.com. If you want to reach out to Venmo through their own website, you can use their contact form.
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Helpful experiences shared by verified Venmo customers. Search, discuss and connect with other people in our community.
Complaint from Welder45 on 07 May 2025 about Venmo.
I opened a new personal and business account with Venmo because 75% of my customers uses Venmo. So today a customer paid me thru Venmo, so I decided I would take my kids and wife to eat at a restaurant... Read more
Complaint from QuelloScelto on 27 February 2025 about Venmo.
On February 25, 2025 Venmo suspended my account randomly. I was told to provide my driver's license and social security card. I provide both and I get told my account is permanently suspended and they no longer wish to discuss... Read more
Complaint from DonagheLora0808 on 06 January 2025 about Venmo.
My venmo account is frozen due to some suspicious activity that I'm not even aware of don't know anything about it but I don't see anything wrong with it I have an account that has $413 in it and I... Read more
Complaint from Jenken0835 on 11 September 2024 about Venmo.
I filed a dispute for multiple transactions from my Venmo debit card. They ended up breaking it into two separate claims and one was filed on August 30th and the other was on the 31st. I was told by multiple... Read more
Venmo suspended my account with 650 in it and will not tell me why or let me withdrawal my money this should not be legal. Read more
Complaint from Jg1133 on 03 April 2024 about Venmo.
My account was frozen on 8/18/23 and refrozen on 1/27/24 they lied and said it was frozen on 1/27/24 and not in Aug. I have proof and they said they will no longer reply to my emails Read more
Complaint from burnsnicole1234 on 14 March 2024 about Venmo.
Yes on 1/18/24 $3,630.88 was deposited into my Venmo account and on that same day my wallet and phone was stolen out of my purse. I called Venmo immediately and all they did was freeze my account. The unauthorized transactions... Read more
Complaint from Shena Miller on 06 March 2024 about Venmo.
Feb 21 2024 me and my husband recieved our tax refund on venmo on my account we got it direct deposited there and that same day I sent my husband 4,000 dollars because we split of tax refund every year... Read more
Complaint from Bp63 on 21 February 2024 about Venmo.
On 02/15 I was attempting to retrieve $210 from my Venmo account. It was from my paycheck on the previous day. I need it for food and to pay my Amex Bill. With no warning or explanation, my account was... Read more
Complaint from Ciara337 on 19 January 2024 about Venmo.
They deactivated my account and now they wanna hold my funds for 180 days which is bullshit Read more
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