A friend of mine has a Birthday Yesterday so I sent money. Little did I know they had locked her out of that account (still open just locked) and created a new one. I called up this morning to sort... Read more
Venmo Complaints Service & Advice
Most Common Venmo Complaints and Tips
While Venmo offers a convenient way to handle digital payments, complaint data from our community has flagged several recurring issues users face with their accounts and transactions. Common complaints include account freezes or suspensions often without clear explanations, difficulties in recovering or transferring funds, and unresponsive customer service. Customers also report unauthorized transactions and issues with account security, which are sometimes not swiftly or adequately resolved.
To avoid these issues, we strongly advise customers to regularly monitor their account activity, enable all available security measures like two-factor authentication, and keep detailed records of transactions. If problems arise, contact customer service immediately and document all interactions with clear, concise information to facilitate resolution.
How and why file a complaint about Venmo?
Do you have a dispute or had a bad customer experience with Venmo? Report it through our hassle-free complaint form to warn others and maximize the chance of resolving it.
We will make sure that your complaint receives the attention it deserves by reaching out through: social media, emails, paper complaint letters, contact forms and other tools at our disposal. We also have an active community with people who might be able to give you some helpful advice.
Just looking for information? Search through all complaints we have received related to Venmo.
Venmo Customer Sentiment: Neutral
Our sentiment meter has detected that Venmo complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with Venmo, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.
Sentiment data last updated on March 12, 2026
Venmo complaints chart
We have received 1 complaints about Venmo over the last 12 months. The graph below shows a monthly breakdown.
10
9
8
7
6
5
4
3
2
1
0
Apr
May
Jun
Jul
Aug
Sep
Oct
Nov
Dec
Jan
Feb
Mar
Media uploaded by our community
Venmo complaint statistics
Curious about Venmo's track record in addressing complaints within the Payment Providers category? Dive into the all-time complaints data right here!
46
Total complaints
46
Open Complaints
0
Complaints pending
0
Complaints resolved
1.1
46 ratings
How to contact the customer service of Venmo?
Below, you will find the contact information for the complaint department of Venmo. To amplify the impact of your complaint, please use our complaint form.
Complaint line phone number:
1-855-812-4430
Webcare email:
support@venmo.com
Contact form:
You can contact the customer service of Venmo by calling 1-855-812-4430. For Venmo support through email, send your inquiry to support@venmo.com. If you want to reach out to Venmo through their own website, you can use their contact form.
Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.
Bad reviews about Venmo: (46)
Helpful experiences shared by verified Venmo customers. Search, discuss and connect with other people in our community.
Venmo Account Frozen After Receiving Payment
Complaint from ctolar898 on 18 December 2023 about Venmo.
On 12/14/23 I received a payment in the amount of $620 from a friend on venmo for a beach trip. This payment was received on 9:18am central standard time. At 9:23am on 12/14/23 venmo sent an email stating that my... Read more
I SENT THE FOLLOWING EMAIL TO VENMO AND THEY ARE NOT RESPONDING: Please respond to my dispute request ASAP. I don't know who the person is that used my bank debit card without my permission but they did 5 charges for... Read more
link for account recover doesn't work
Complaint from notinterestedinthis on 20 October 2023 about Venmo.
I had an issue with my account. The website said in my situation to go to www.venmo.com/recover but that link just goes to a general venmo website Venmo is like a billion dollar company--they can do better than that. Read more
I want my 100$
Complaint from Faithkabala1 on 07 October 2023 about Venmo.
Got thi email and its ni saying i hve ti oay 409 more dollars?!!!!! Greetings, valued customer. Your payment has been reported as being withheld. PENDING: Regrettably, there was a small issue preventing us from crediting your account with $100.00 USD... Read more
Ticket Closed without reviewing and account suspended without explanation!
Complaint from Jashpiel on 19 September 2023 about Venmo.
My Venmo account was suspended without explanation and I have a $400 Venmo balance right now that I am not able to access. I was told by Venmo that I should have received an email from them detailing why it... Read more
Venmo closed account
Complaint from Karmyn-Larson2 on 29 August 2023 about Venmo.
I was a victim of fraud btw 2/2023 and 6/1/2023. I disputed transactions as I began learning of the fraud and on 6/5/2023 and filed a police report who advised that I attempt to reinstate my Venmo account- Venmo refused... Read more
Account suspended after I was victim of scam
Complaint from Karmyn-Larson2 on 05 August 2023 about Venmo.
I filed a complaint with better business bureau and was not happy with outcome. No this does not bring this matter to a close as I did not violate any user agreement. I was a victim of a scam and fraud... Read more
Ohkaytacos
Complaint from Tonda on 03 August 2023 about Venmo.
Ohkaytacos is a rescue in which I’ve donated through this platform for several years. You have frozen their Venmo account WHICH the $$$ immediately comes out of “our”bank’s!!! This is a nonprofit with receipts,... Read more
Misleading customers and stealing money with false violations
Complaint from Wakki on 01 August 2023 about Venmo.
I downloaded Venmo. They asked for identification. I gave them identification. They said verified. I may begin using my account and depositing money. I had 300 deposited in it. Venmo froze my account. They said there was some security issues.... Read more
Why use our complaint platform?
✅ 10 years experience in successful complaint resolution
✅ We will make sure that your complaint receives the attention it deserves📢
✅ Get help from our community, and help other people to make better choices
✅ 100% verified reviews from real people
