Venmo complaint: Froze my account for nothing and now I am losing everything and can’t do anything about it.

I tried to purchase Bitcoin several times and my card kept declining. So I bought a prepaid American Express card. Linked that card to my Venmo account. Tried to purchase Bitcoin again and declined. So my cousin and I we pay bills together. We are very tight. So he sent me $200 on 7/17/23 for our vehicle insurance. We live paycheck to paycheck and barely get by but we support our family and make sure we have food on the table.we owe $359 for the insurance now our money is tied up. I explained my situation to them and nothing the agent didn’t even get me a supervisor. I was told to be patient 5-7 days. My insurance is going to be shut off which means my registration will be revoked. So when I finally get enough money to pay reinstatement fees and late fees we will have to come out of pocket over $500 a piece. Not to mention I let the agent know I work for Uber and Uber eats. So I’m really talking a hit and I’m worried about putting food on the table and rent now. Cause this is snowballing now if my car ends up getting towed. I’m completely done. I won’t have no money to get it out. And I have no family besides my cousin. So no help. Over freezing my account cause I had a card decline. Or cause the prepaid card is under my fiancee’s name. Regardless I never had over $200 in my account and have a total of 4 transactions. So not a lot of money being moved. I asked the agent if he can transferre the funds back to my cousin and shut off my account and he said he couldn’t. Didn’t even bother to ask a supervisor. I pleaded with this person and tried to let him know what I am losing. It had no affect. No empathy none at all. He couldn’t even tell me why my account was frozen. I know it has to be these 2 things cause I have hardly no transactions 4 in total. This has to be brought to people’s attention. I’m losing everything. And Venmo is saying 5-7days no other way.why 5-7 days. Why can’t someone pull up my account and tell me the problem like any other business. I can’t be the only person this has happened to, and in the future it will happen more and more unless something is done about it. I’m done with Venmo. I am shutting my account when I can get my money. IDK how they’re still in business. It seems like not a lot of money but when u have 3 kids and pay rent and my fiance stays at home and takes care of the babies. They’re 1/3 and 6. We have our hands full but I wouldn’t trade my life for anyone else. I’m happy! We’re happy. Now IDK what I’m going to do to support us. This is absolutely the worse thing that could of happened!!!! Please help me and get my story out there and hold Venmo accountable. For destroying a family cause they can’t make a decision on the spot. THEY make you wait over a week. That’s unheard of. How hard is it to tell me the problem and fix it obviously they know what it is cause they froze my account for it. I have a copy of the chat with Venmo customer service u can see for yourself. I was begging this person to help me and he didn’t budge. I received no help from customer service. I’m stuck frustrated and not knowing what to say to my family. This is absolutely the hardest thing I ever had to do. Cause Venmo doesn’t know how to run a business. Please help me get this so called company to own there mistakes. To own it that because of their rules and regulations they’re ruining people’s lives. IDK if there could be a law suit here, it is negligence. Because of them I’m losing my lively hood and my family has to struggle cause I won’t be able to work cause my registration will be no good cause my insurance will be revoked. I can’t do Uber and Uber eats. There’s 1200 a week gone.