While Venmo offers a convenient way to handle digital payments, complaint data from our community has flagged several recurring issues users face with their accounts and transactions. Common complaints include account freezes or suspensions often without clear explanations, difficulties in recovering or transferring funds, and unresponsive customer service. Customers also report unauthorized transactions and issues with account security, which are sometimes not swiftly or adequately resolved.
To avoid these issues, we strongly advise customers to regularly monitor their account activity, enable all available security measures like two-factor authentication, and keep detailed records of transactions. If problems arise, contact customer service immediately and document all interactions with clear, concise information to facilitate resolution.
Do you have a dispute or had a bad customer experience with Venmo? Report it through our hassle-free complaint form to warn others and maximize the chance of resolving it.
We will make sure that your complaint receives the attention it deserves by reaching out through: social media, emails, paper complaint letters, contact forms and other tools at our disposal. We also have an active community with people who might be able to give you some helpful advice.
Just looking for information? Search through all complaints we have received related to Venmo.
Our sentiment meter has detected that Venmo complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with Venmo, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.
Sentiment data last updated on March 12, 2026
We have received 1 complaints about Venmo over the last 12 months. The graph below shows a monthly breakdown.
Curious about Venmo's track record in addressing complaints within the Payment Providers category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of Venmo. To amplify the impact of your complaint, please use our complaint form.
You can contact the customer service of Venmo by calling 1-855-812-4430. For Venmo support through email, send your inquiry to support@venmo.com. If you want to reach out to Venmo through their own website, you can use their contact form.
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Helpful experiences shared by verified Venmo customers. Search, discuss and connect with other people in our community.
Complaint from Hatevenmo619 on 25 July 2023 about Venmo.
I was sent $50 to use for groceries as it has been a tough couple months will illness. When I tried to transfer it, Venmo froze my account. No notification of any kind was sent to me. They just froze... Read more
Complaint from Careynote on 21 July 2023 about Venmo.
Someone was able to get into my account. They made a $50 charge as well as adding a new debit card and transferring $445 into it. I had immediately changed my password when I got the email saying someone was... Read more
Complaint from Mclovin4343 on 18 July 2023 about Venmo.
I tried to purchase Bitcoin several times and my card kept declining. So I bought a prepaid American Express card. Linked that card to my Venmo account. Tried to purchase Bitcoin again and declined. So my cousin and I we... Read more
Complaint from @Susan-Newkirk-4 on 17 July 2023 about Venmo.
I have a Venmo account that I receive funds on when I do a job for somebody cleaning their home. Well, I had to dispute two transactions. Venmo took it upon themselves to freeze my account and say they refused... Read more
Complaint from Johnny -walker -29 on 10 July 2023 about Venmo.
On 06/07/23 my venmo account which I had for years warranty closed for reasons to which I still don't know why I called them several times and was told nothing just days before I was asked to send a photo... Read more
Complaint from DarkenedWill on 08 July 2023 about Venmo.
Years ago i opened a Venmo account to get money i was owed. Then i never used it again. Until in 2019 someone asked me for my Venmo to send me a service payment. I tried and it wouldn't let... Read more
Complaint from Anna_k on 19 June 2023 about Venmo.
My account was hacked. I discovered this by calling Venmo and providing information to verify my identity where the employee ed my credentials and then opened a fraud case. I have been in contact with Venmo back and forth via... Read more
Complaint from JPEsaiM2 on 19 June 2023 about Venmo.
I ordered two things from Amazon. Venmo charged my venmo account for $19.18 and $6.66. The also charged my T-Mobile debit card for the sane two amounts. I have sent them proof of what was done but they keep... Read more
Complaint from Shanaee40 on 13 June 2023 about Venmo.
I open a venmo account to receive some money... received the money left it in my venmo account to turn around someone accessed my account and took my money.. I filed a dispute with venmo got my money back to... Read more
Complaint from Tahataman80 on 06 June 2023 about Venmo.
Twice Venmo has returned my payment then charging me a $30 return fee when my bank has sufficient funds. Venmo then gives me the bs message saying my bank funds are insufficient which isn’t true. Read more
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