While some customers may still be encountering a bad experience, our sentiment meter has detected a -100% decline in complaints about Capital One over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.
Sentiment data last updated on May 4, 2024
Do you have a dispute or had a bad customer experience with Capital One? Submit your Capital One complaint through our platform to support its escalation, prompting their customer service to resolve it.
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We have received 18 complaints about Capital One over the last 12 months. The graph below shows a monthly breakdown.
Curious about Capital One's track record in addressing complaints within the Banks category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of Capital One. To amplify the impact of your complaint, please use our complaint form.
You can contact the customer service of Capital One by calling 1-877-383-4802. If you want to reach out to Capital One through their own website, you can use their contact form.
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Authentic experiences shared by our community for your benefit.
Complaint from closeoutkinged on 29 December 2021 about Capital One.
I am 85 yrs old. Up until now I was able to walk to either 87th, 94th and bway and lastly to 97th and Columbus. Corporate has closed all three in the last year. the closest is now on 72st and... Read more
Complaint from Deb bell on 19 December 2021 about Capital One.
I have been a customer for over six months with excellent credit I wanted to charge a $780 item and today I had to call because the card was declined because it was not under my normal purchases after giving... Read more
Complaint from fergusondorothy@yahoo.com on 15 December 2021 about Capital One.
Inadvertently sent payoff check to Capital One Auto Finance in amount of $3815.00. It should have gone to the credit card division. Auto Finance deposited this check into their account even though I don't have an auto account. I've had... Read more
Complaint from joep3joep3 on 13 December 2021 about Capital One.
card was restricted because my paying band card changed. When I gave them the routing number and bank account they told me I would need to do this again tomorrow. They are ruining my credit score my holding my charges... Read more
Complaint from Bellamy1952@gmail.com on 12 December 2021 about Capital One.
I had advice Capital one Card Department I was discussing my credit increase. Because I was Advice that every 6mos they would review my payment History and would give me a increase. Also I had ask your agent if it... Read more
Complaint from Hads on 12 December 2021 about Capital One.
Over 13 months ago capital one seized my PPP loan and has been literally lying to keep me from getting my funds back. First off I was approved by the sba and I have asked the. And they say I’m... Read more
Complaint from AnnetteL on 10 December 2021 about Capital One.
In June of 2021 I received a fraud from CO, and I verified that the card had been stolen, and to cancel the account. They were more anxious to get me another card than protect my interests. The card... Read more
Complaint from King2013 on 07 December 2021 about Capital One.
Seen you advertainment on T V the other day. Giving 150 BLACK BUSINESS owners $10,000.00 each. I'm a white business owner. Guess we don't matter. I post this on Facebook where i have 300 followers . i cut my Captial one... Read more
Complaint from Charltun111 on 07 December 2021 about Capital One.
Received an email purportedly from Capital One Bank. Said I could answer a short survey. I did then I could get an offer for only Shipping and Handling. Completed survey picked prize was going to be charged for $5.99. Ending... Read more
Complaint from gfabbott on 04 December 2021 about Capital One.
While I was activating my credit card I was never told there would be a fee. Read more
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