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Capital One complaint: Misapplied payment

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Filed 15 Dec 2021 by Dorothy

Inadvertently sent payoff check to Capital One Auto Finance in amount of $3815.00. It should have gone to the credit card division. Auto Finance deposited this check into their account even though I don’t have an auto account. I’ve had no luck reaching anyone who can help spending hours on the phone. I am beyond frustrated!

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