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Capital One complaint: My credit card was recently deactivated and restricted, due to fraud/Capital One refuses to issue me a new credit card

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Filed 24 Sep 2023 by Louis

My Capital One Quicksilver credit card was recently deactivated due to fraudulent activity on my account. My account is currently in a restricted status. I was told that Capital One would take me out of the restricted status, and issue me a new credit card, but they said I have to go through a verification process first, which involved submitting the front and back of my driver’s license, via a link, which I recently submitted three times, on 3 different days, and most recently, today. However, they refuse to issue me a new credit card, because the images of my drivers license aren’t clear enough. Could you please have them accept the images of my drivers license, clear/reverse my restricted status, and have them mail me a new credit card, as I really diligently submitted the requested information, and can’t keep on submitting the same information, over and over again? If you could possibly help me, I’d really appreciate it. Thank you.

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1 comment

  1. Tracy Bissell

    The same exact thing happened to me!! I have sent my information 4 times now and I am done!! I have excellent credit and there are plenty of other banks out there that would love to make money off of me! I have even had to talk to representatives working from home and all you can hear are dogs barking and roosters screaming! So unprofessional.

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