My complaint:
I used Capital One Travel to book a car rental pickup via Dollar rental car.
Confirmation: H-16983519517 (Reserved on Oct 8, pickup DFW on Nov 22, 2022). Cost of rental: $373.95
When I reached the car rental place, there was a HUGE line (see attached image).
After almost an hour of standing in line, the line did not progress much. I would have had to wait 3-4 hours to get to the customer service rep. for the rental car pickup!
I just couldn’t bring myself to wait for that long in the line. I value my time much more than that.
I called Capital One many times to bring the issue to their attention and get my refund.
But I have been refused because I didn’t want to stand 4 hours in line.
I find it absolutely unacceptable that it is considered normal to stand in line for 4 hours! I wish Capital One vendors were held to an acceptable level of service standard.
Suggested solution:
Refund of $373.95 or equivalent points
