Swiss Chalet Complaint Sentiment: Neutral

Our sentiment meter has detected that Swiss Chalet complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with Swiss Chalet, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.

Sentiment data last updated on May 5, 2024

Swiss Chalet complaint process

Do you have a dispute or had a bad customer experience with Swiss Chalet? Submit your Swiss Chalet complaint through our platform to support its escalation, prompting their customer service to resolve it.

We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Swiss Chalet.

By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.

Finally, we can turn your complaint into a professional Swiss Chalet complaint letter — and send it to their corporate office on your behalf.

How to file a complaint about Swiss Chalet?

File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!

Swiss Chalet complaints chart

We have received 28 complaints about Swiss Chalet over the last 12 months. The graph below shows a monthly breakdown.

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Swiss Chalet complaint statistics

Curious about Swiss Chalet's track record in addressing complaints within the Restaurants category? Dive into the all-time complaints data right here!

199
Total complaints
198
Open Complaints
0
Complaints pending
1
Complaints resolved
1.4
/10 199 ratings

Swiss Chalet reviews: (199)

Authentic experiences shared by our community for your benefit.

3 hour delivery wait

Complaint from Nancy Brookes on 13 September 2021 about Swiss Chalet.

We placed our order for Swiss Chalet as we do almost every Sunday. They noted that this time there was no arrival time. However, the delivery time is totally excessive - the order was placed around 1730 or 1740. I... Read more

Comments: 0
Rating:

chicken pot pie

Complaint from louise bole on 10 September 2021 about Swiss Chalet.

chicken pot pie top crust was changed frome pie crust to philly dough crust ,it is not good cant even cut the crust of the philly dough without a nife it makes a big mess i will never order it... Read more

Comments: 0
Rating:

Food was cold and Lemon pie desert

Complaint from Pierre on 05 September 2021 about Swiss Chalet.

Firstly, we have ordered the appetizer and our meal which consisted of quarter whites with fries for on and the other fries being replaced with a garden salad. Asked waitress for letting us eat ur appetizer befor bringin our meals. For me,... Read more

Comments: 0
Rating:

Short staff

Complaint from Ruthneckhardt on 09 August 2021 about Swiss Chalet.

Since the reopening of your restaurants we have eaten twice at the above Swiss Chalet. Both times we have been disappointed by very slow service. Waiting close to an hour for our meal. The server herself was the only one... Read more

Comments: 0
Rating:

Cold Meal

Complaint from 9869 on 31 July 2021 about Swiss Chalet.

Unfortunately the meal was cold. Fries were cold and soggy. The bun was cold. Did not taste cooked. Read more

Comments: 0
Rating:

Burnt food

Complaint from Mr b on 24 July 2021 about Swiss Chalet.

Ribs was burnt ,no sauce with spring rolls and was over cooked chicken was dried out Read more

Comments: 0
Rating:

Wait to long

Complaint from Ady on 24 July 2021 about Swiss Chalet.

I ordered dinner by phone at 6:05 pm for a 6:30 pick up at the store takeout. When I arrive I paid for my order that cost $115 I asked how long it would be and told a few minutes.... Read more

Comments: 0
Rating:

Missed items from order

Complaint from Penny Anderson on 11 July 2021 about Swiss Chalet.

Twice in the last two weeks I have ordered from Swiss Chalet. My order is always the same. ( look back at my history ). Both times they did not deliver any drink that I... Read more

Comments: 0
Rating:

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