Not arriving on time when when ordered On line
Complaint from Anderson on 10 October 2020 about Swiss Chalet.
55 min. late so far. Ordered for 6 pm Read more
Swiss Chalet complaints
Swiss Chalet Complaint Sentiment: Negative
Our sentiment meter has identified a 300% increase in complaints about Swiss Chalet over the past 28 days compared to the average rate. This underscores potential challenges in customer experience. For informed decision-making, we strongly recommend reviewing the complaints before considering Swiss Chalet's offerings.
Sentiment data last updated on April 28, 2024
Swiss Chalet complaint process
Do you have a dispute or had a bad customer experience with Swiss Chalet? Submit your Swiss Chalet complaint through our platform to support its escalation, prompting their customer service to resolve it.
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Finally, we can turn your complaint into a professional Swiss Chalet complaint letter — and send it to their corporate office on your behalf.
How to file a complaint about Swiss Chalet?
File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!
Swiss Chalet complaints chart
We have received 29 complaints about Swiss Chalet over the last 12 months. The graph below shows a monthly breakdown.
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Swiss Chalet complaint statistics
Curious about Swiss Chalet's track record in addressing complaints within the Restaurants category? Dive into the all-time complaints data right here!
199
Total complaints
198
Open Complaints
0
Complaints pending
1
Complaints resolved
1.4
199 ratings
Swiss Chalet reviews: (199)
Authentic experiences shared by our community for your benefit.
Missing order items
Complaint from MSC on 01 October 2020 about Swiss Chalet.
Received delivery and dipping sauces were missing. This happened on my previous order as well. Read more
On line order
Complaint from Deanne on 28 September 2020 about Swiss Chalet.
I went on your online app to order like I always do. I ordered the Thanksgiving special. In the picture it shows cranberry sauce and stuffing. I recieved my two orders of this special and recieved no stuffing... Read more
Credit not given when gift card used
Complaint from GeoKon on 25 September 2020 about Swiss Chalet.
I placed an order for delivery via telephone on Thursday, September 24, 2020. When I told them I was using a gift card the person I spoke to took the number and told me that I had a balance due.... Read more
bad food
Complaint from pat.kees on 22 September 2020 about Swiss Chalet.
at 6:32pm on sept 21st, 2020 we ordered 1 order of ribs and 14 chicken plus 1 order of 14 chicken for $49.13 (chk 9546) (Call 20999) the ribs were unedible - the chicken was red , not cooked... Read more
Multiple
Complaint from Claude Charles on 13 September 2020 about Swiss Chalet.
First I ordered 4 qaurter white meal, and provided my CAA card at time of payment, the girl never entered my card information, and told me I could have a free side and told me the 10% off was only... Read more
Ribs Very Tough
Complaint from GailBarton on 05 September 2020 about Swiss Chalet.
I ordered CBM SwT Sweet Heat Ribs with Chicken. Takeout. My husband said he could not eat the ribs, they were very very tough and we threw them out. What a waste. Read more
Inedible Ribs
Complaint from joanthor@rogers.com on 05 September 2020 about Swiss Chalet.
We ordered 2 rib dinners - my husbands meal was good while mine was almost inedible. I would also suggest not heating the bun in a microwave for delivery - this was also not very good Read more
Concerning coupons
Complaint from Linda larabie on 16 August 2020 about Swiss Chalet.
Hi this is the second time that i receive coupons by email and the manager of this stores says that he does not honour them. What is the point of sending coupons if the manager does not want to accept... Read more
Sick after eating.
Complaint from Foxylady01 on 04 August 2020 about Swiss Chalet.
My husband and I were both sick to our stomachs after eating during night. I was wondering if yu have any other complaints. Read more
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