Our sentiment meter has identified a 300% increase in complaints about Swiss Chalet over the past 28 days compared to the average rate. This underscores potential challenges in customer experience. For informed decision-making, we strongly recommend reviewing the complaints before considering Swiss Chalet's offerings.
Sentiment data last updated on April 27, 2024
Do you have a dispute or had a bad customer experience with Swiss Chalet? Submit your Swiss Chalet complaint through our platform to support its escalation, prompting their customer service to resolve it.
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We have received 29 complaints about Swiss Chalet over the last 12 months. The graph below shows a monthly breakdown.
Curious about Swiss Chalet's track record in addressing complaints within the Restaurants category? Dive into the all-time complaints data right here!
Authentic experiences shared by our community for your benefit.
Complaint from KBraun on 31 May 2020 about Swiss Chalet.
We ordered takeout for six with six sides. Three of the sides were kale ceasar salad and when my daughter got to the last salad she naturally was shocked and stopped eating when she saw a giant worm in it.... Read more
Complaint from Gloria on 27 May 2020 about Swiss Chalet.
I have always liked my food from Swiss Chalet, that is until this evening. I got a takeout chicken wrap. I do not like the fact that you can not get just the wrap without a side, which... Read more
Complaint from Twila mason on 18 May 2020 about Swiss Chalet.
I have been debating about complaining but I have decided to do it on mother’s for more than 30 years we have been loyal customers without any complaints and every mother’s has been a tradition in our house to have... Read more
Complaint from Nicole11 on 10 May 2020 about Swiss Chalet.
Waited at Swiss Chalet for an hour and 20 min and then got home and was missing my salad and toppings on the potato. Read more
Complaint from Alip9999 on 27 April 2020 about Swiss Chalet.
Ordered family pack for pickup. Got home within 5 minutes of getting the food. Soup was cold, fries and chicken were barely Luke warm. Even the chalet sauce was barely warmed. Read more
Complaint from Swiss Chalet on 21 April 2020 about Swiss Chalet.
April 17, 2020 5:43 pm CHK 5342 at Mississauga location at McLaughlin rd Brittania Rd. My wife ordered the family deal and ask for 6pcs of legs instead of the whole chicken. When she went to the window... Read more
Complaint from Mercedesfehr13 on 17 April 2020 about Swiss Chalet.
Today we purchased food for st.thomas restaurant, our order was set to be delivered by 6.57pm and was ordered 50 minutes before that (6:00pm) they called at 6:57 saying that they will be another 15-20 mintues, okay no problem. Well... Read more
Complaint from Newhook on 28 March 2020 about Swiss Chalet.
Because of the co vid 19 the pick up area was really busy,,I lined up 15 minutes for someone to tell me it was a 40 minute wait..someone should be there telling people how long the wait was ..needless to... Read more
Complaint from Jackie on 16 July 2019 about Swiss Chalet.
We had lunch ordered in from Swiss Chalet in Waterloo. We spent close to $300.00. There was 1 meal that was wrong. I called the restaurant right away and asked if they could make this right and send this employee... Read more
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