Swiss Chalet Complaint Sentiment: Neutral

Our sentiment meter has detected that Swiss Chalet complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with Swiss Chalet, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.

Sentiment data last updated on May 14, 2024

Swiss Chalet complaint process

Do you have a dispute or had a bad customer experience with Swiss Chalet? Submit your Swiss Chalet complaint through our platform to support its escalation, prompting their customer service to resolve it.

We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Swiss Chalet.

By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.

Finally, we can turn your complaint into a professional Swiss Chalet complaint letter — and send it to their corporate office on your behalf.

How to file a complaint about Swiss Chalet?

File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!

Swiss Chalet complaints chart

We have received 28 complaints about Swiss Chalet over the last 12 months. The graph below shows a monthly breakdown.

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Swiss Chalet complaint statistics

Curious about Swiss Chalet's track record in addressing complaints within the Restaurants category? Dive into the all-time complaints data right here!

199
Total complaints
198
Open Complaints
0
Complaints pending
1
Complaints resolved
1.4
/10 199 ratings

Swiss Chalet reviews: (199)

Authentic experiences shared by our community for your benefit.

Very rude unprofesional Manager

Complaint from grammagg on 09 October 2021 about Swiss Chalet.

Dear sir, I drove from Port Dover to Simcoe to get one bowl of chicken soup that I was really looking forward to .... I get home and discovered I did not get not even ONE piece of chicken in the bowl...it... Read more

Comments: 0
Rating:

the french fries had been reheated

Complaint from Barnett on 05 October 2021 about Swiss Chalet.

The french fries received (3 orders) had been refried or reheated. They were hard and cold. They appeared to be fried potato bits and not fries which were unfit to eat. Read more

Comments: 0
Rating:

We want a refund!!!

Complaint from resch on 04 October 2021 about Swiss Chalet.

We ordered our dinner for delivery at 626pm. The ETA came up as 715pm. At 740pm I called “customer service” ( I say in quotes because this was horrendous customer service) and she put me on hold to call the... Read more

Comments: 0
Rating:

Not following Manitoba Health Orders.

Complaint from dcwaud@mymts.net on 02 October 2021 about Swiss Chalet.

My husband and I went into our local Swiss Chalet in Brandon on Friday Oct 1st for lunch.We were not asked for proof of vaccination,as is required at this time.We immediately left !! I have since learned that ours was... Read more

Comments: 0
Rating:

The worst dinner I have ever had

Complaint from rakmatiq@gmail.com on 28 September 2021 about Swiss Chalet.

The worst dinner I have had. I order No. 20210925 1032015 Includes The following Two ¼ Chicken Dark meat I get White meat Chalet Chicken Soup bowl -I don’t received this item I ordered Mash Potato get Oven Backed Potato In one word... Read more

Comments: 0
Rating:

Cold fries

Complaint from Stas on 23 September 2021 about Swiss Chalet.

In under 2 min from restaurant to car the French fries were cold and hard to chew,un able to come back 2 restaurant Read more

Comments: 0
Rating:

Rude waitress

Complaint from CRT1000 on 19 September 2021 about Swiss Chalet.

At 5:00pm As a family we sat down at the table. I had my silverware dropped on the table hard by the waitress. Then i dont know if she had a hard time hearing as I had to told her... Read more

Comments: 0
Rating:

Burned chicken

Complaint from Acpipe on 18 September 2021 about Swiss Chalet.

This is the third time that I have received burned dark meat chicken at the Swiss Chalet in Burlington (Fairview and Guelph Line). I have to complain this time around as there is no excuse to receive such a burned... Read more

Comments: 0
Rating:

Terrible service

Complaint from MarkAndrew on 16 September 2021 about Swiss Chalet.

Placed order 20210916 1704020 through the app for delivery. When it arrived there were no sides for one of the items ordered. Called the location and was told if we wanted the sides we would have to drive out to... Read more

Comments: 0
Rating:

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