Swiss Chalet complaint: Ruining my 84th birthday but bad service topped out by lying staff

To celebrate my 84th birthday, at noon on Saturday October 9 th I ordered the family pak to be delivered at 4:30 to 337 Airport Pkwy, Belleville , On. to the home of John Allison, telephone 613-968-6179 – all this info was repeated back to me so I knew the order was received and written correctly – at 4:45 pm the order was not received – I called the restaurant and Spoke to David who assured me my order was “ on the way” to be delivered. At 5:30 I called the restaurant again and a young lady ( sorry that I did not ask her her name) told me that the driver could not find our home, that the telephone number given was not answered which was a lie – we were all here waiting to eat supper – and that our order was cancelled, I asked what were we supposed to do – she said place a new order – remember my guests who where expecting supper at 4:30 have now waited until 5:30 with nothing to eat – upset was not a strong enough word to explain how I felt – being lied to is something I can accept – ruining my 84th birthday party is something that cannot be replaced!