Swiss Chalet complaint: Server Customer Service

My friends and I were having a great day came to have dinner. We love Swiss Chalet but have never experienced the disrespect and attitude of our server. Even the people behind us thought she was rude. My one friend asked for 2 beers and wanted to make sure she heard him cause she only brought one said the other was at the bar waiting with attitude in her voice said to him I can’t carry all that I only have 2 legs. Have no idea what that had to do with it. From that point on she was rude. We ordered our appetizers and meals as it was a bundle. We got the appetizer and meal all at the same time so we could enjoy everything given. She did not come to check on us at all to see if our food was ok. Her was Giselle and then I went to complain and there is no Manager on duty for the dining room to speak to because she left on an errand. During a dinner rush seems kinda bad. So I had to settle for a Harvey’s manager who really didn’t help at all. Just said I will speak to her and discount your meal. Wow great service. NOT!!!!!!
Then when we were paying the bill we did not leave a tip because her service was horrible so she is going around telling other customers and staff that we did not tip her . Why would for horrible service. She only had 4 tables and can not seem to handle that very well. When we were leaving I co fronted about talking smack about us and she said you paid your you can leave now. Then kept saying it till she shouted enough for people to hear her and said you can F….. leave now . I then turned to the dining room and said wow this is how the servers are allowed to speak to customers. And left. Have not heard from the store nor did the manager from Harvey’s take any of my info for the manager or GM to call me back.
Way to go did not know you guys allow this behaviour from your staff. She was a piece of work. I use to work there and if we ever spoke like that to a customer whether right or wrong and even if they swear at you you don’t do it back. Apparently she is above the rules.
I will never go there again the store went downhill. Still don’t understand why there was no dining room Manager on duty and she leaves on the middle of a dinner rush because Harvey’s had a problem with something. Send an employee air ask for them to bring to you. They get paid to be on the floor working not galavanting.

Very disappointed at how the service has become so bad and rude. We will never go to that location again. And really puts a bad taste in my mouth on the service and restaurant.

We got thirty percent off on the bill which is still not satisfactory for me as I had to leave my meal got cold and deal with this server and her attitude. Unacceptable. When she swore at me the manager from Harvey’s heard her and then just walked away from the situation. What kind of management’s is that.