Swiss Chalet complaint: Short staff
Filed 9 Aug 2021 by Ruth
Since the reopening of your restaurants we have eaten twice at the above Swiss Chalet. Both times we have been disappointed by very slow service. Waiting close to an hour for our meal. The server herself was the only one working the floor and we have no problem with her. In fact, we empathize with her. At one time I had to go looking for her and saw that she was also working the kitchen. Cleaning and organizing.
As a rule we usually enjoy Swiss Chalet but today we chose to go to your competition and they had three servers working and we got our food within ten minutes.
I don’t know if this is a corporate or the franchise owner’s decision to have so few staff working through the lunch period but you have just lost very loyal customers.
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