Total order screw up
Complaint from Marcia3mcorp@gmail.com on 06 February 2021 about Dunkin Donuts.
I ordered 2 egg bacon cheese croissants. At the window I had one. I ordered the second, waited no big deal. When I got home NO BACON Read more
Dunkin Donuts complaints
Dunkin Donuts Complaint Sentiment: Positive
While some customers may still be encountering a bad experience, our sentiment meter has detected a -100% decline in complaints about Dunkin Donuts over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.
Sentiment data last updated on May 3, 2024
Dunkin Donuts complaint process
Do you have a dispute or had a bad customer experience with Dunkin Donuts? Submit your Dunkin Donuts complaint through our platform to support its escalation, prompting their customer service to resolve it.
We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Dunkin Donuts.
By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.
Finally, we can turn your complaint into a professional Dunkin Donuts complaint letter — and send it to their corporate office on your behalf.
How to file a complaint about Dunkin Donuts?
File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!
Dunkin Donuts complaints chart
We have received 21 complaints about Dunkin Donuts over the last 12 months. The graph below shows a monthly breakdown.
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Dunkin Donuts complaint statistics
Curious about Dunkin Donuts's track record in addressing complaints within the Fast Food / Delivery category? Dive into the all-time complaints data right here!
110
Total complaints
110
Open Complaints
0
Complaints pending
0
Complaints resolved
1.4
110 ratings
How to contact the customer service of Dunkin Donuts?
Below, you will find the contact information for the complaint department of Dunkin Donuts. To amplify the impact of your complaint, please use our complaint form.
Complaint line phone number:
1-800-447-0013
Contact form:
You can contact the customer service of Dunkin Donuts by calling 1-800-447-0013. If you want to reach out to Dunkin Donuts through their own website, you can use their contact form.
Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.
Dunkin Donuts reviews: (110)
Authentic experiences shared by our community for your benefit.
coffee cup lids
Complaint from koolguy on 28 January 2021 about Dunkin Donuts.
what happened to the regular lids noew they stick a plastic stick in the hole if they runout of sticks the coffee spills allover.for a cup of coffee that costs almost three dollars i expect a normal coffee if this... Read more
excessive time for order pickup
Complaint from jactay on 26 January 2021 about Dunkin Donuts.
I walked into Dunkin Donuts this morning and ordered two old fashion donuts and two egg and cheese wraps, the person in front of me ordered two donuts and a bagel, after he waited nearly ten minutes to get his... Read more
Less ice
Complaint from Suewest59 on 24 January 2021 about Dunkin Donuts.
When I order a Latte, I always order it with less ice. That gives me more of the product I love! But so often, they don’t honor that request. When I pay over $4.00 for a drink, I expect it... Read more
Not fulfilling order 5times after paying additional money
Complaint from Dr. Carl Alexander on 30 December 2020 about Dunkin Donuts.
Good morning, I am so frustrated with the service at this location. I rather drive to the next town to be serviced the way customers should be served. And thank you for opening Dunkin in our sleep hollow town of... Read more
Coffee cup lids
Complaint from Mark O. on 12 October 2020 about Dunkin Donuts.
I frequently go to the Dunkin store close to my home to purchase a large original blend hot coffee, today when I purchased it, it had a different lid on it, the lid had a small oval hole in the... Read more
Customer Service
Complaint from yoliali on 05 October 2020 about Dunkin Donuts.
on 9242020 I was at the drive thru white car in front with two girls at the speaker chatting with someone inside for over 8 minutes holding up the line - when she arrived at the window to pay kept... Read more
Service from the App
Complaint from Joe A Greene on 03 October 2020 about Dunkin Donuts.
I work 5 to 6 day a week. every morning I order Cappuccino with Skim milk medium lately, on my way. lately service has been bad, receipts printed laying on counter waiting for service, causing me to be late for... Read more
NO CONDIMEMTS
Complaint from paradiceo29 on 17 September 2020 about Dunkin Donuts.
On 9112020 I purchased coffee through the drive through. I do this every morning before I going to work. I like the taste of dunkin donuts coffee. I also pick up coffee for my co-workers. I always get them black... Read more
Staff Rude and talking to me in very unprofessional way
Complaint from CAS04591 on 13 September 2020 about Dunkin Donuts.
I just got home from Dunkin and when i was there i order 2 coffees and 3 bagels. When they gave me the drinks i asked for a tray holder and the lady told me that she cannot give me... Read more
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