Dunkin Donuts Complaint Sentiment: Positive

While some customers may still be encountering a bad experience, our sentiment meter has detected a -100% decline in complaints about Dunkin Donuts over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.

Sentiment data last updated on April 24, 2024

Dunkin Donuts complaint process

Do you have a dispute or had a bad customer experience with Dunkin Donuts? Submit your Dunkin Donuts complaint through our platform to support its escalation, prompting their customer service to resolve it.

We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Dunkin Donuts.

By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.

Finally, we can turn your complaint into a professional Dunkin Donuts complaint letter — and send it to their corporate office on your behalf.

How to file a complaint about Dunkin Donuts?

File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!

Dunkin Donuts complaints chart

We have received 21 complaints about Dunkin Donuts over the last 12 months. The graph below shows a monthly breakdown.

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Dunkin Donuts complaint statistics

Curious about Dunkin Donuts's track record in addressing complaints within the Fast Food / Delivery category? Dive into the all-time complaints data right here!

110
Total complaints
110
Open Complaints
0
Complaints pending
0
Complaints resolved
1.4
/10 110 ratings

How to contact the customer service of Dunkin Donuts?

Below, you will find the contact information for the complaint department of Dunkin Donuts. To amplify the impact of your complaint, please use our complaint form.

Complaint line phone number:
1-800-447-0013
Contact form:

You can contact the customer service of Dunkin Donuts by calling 1-800-447-0013. If you want to reach out to Dunkin Donuts through their own website, you can use their contact form.

Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.

Dunkin Donuts reviews: (110)

Authentic experiences shared by our community for your benefit.

Drive Thru Service

Complaint from Shoplist10 on 17 September 2023 about Dunkin Donuts.

The location near Prisma Hospital in Greenville SC timeline: Sunday, September 17th at 11:47am. I came through the drive service I told the individual that I had (2) orders to place Before I could say another word she begin... Read more

Comments: 0
Rating:

STAFFING

Complaint from Teddy709 on 12 September 2023 about Dunkin Donuts.

I placed a complaint earlier by phone. When I got home i found my coffee order was not what I ordered. I ordered coffee with cream. I got coffee with sugar. I had complained about staffing... Read more

Comments: 0
Rating:

Rude Employees

Complaint from Kritty17 on 24 August 2023 about Dunkin Donuts.

I come to this DD daily spending anywhere from $7-14 dollars. Today I asked 3 times for a straw. And an employee walked by with attitude asking What does she need!??? VERY rude and snoody. Then when I get home... Read more

Comments: 0
Rating:

Waiting

Complaint from Tynebrouill on 23 August 2023 about Dunkin Donuts.

Yesterday I had placed an online order at 7:45am. By the time I got to Dunkin it was 8:05. I thought it would be ready to go. It wasn’t. I was still waiting and a customer came in and ordered.... Read more

Comments: 0
Rating:

Hold the Liquid Sugar

Complaint from praize3535 on 23 July 2023 about Dunkin Donuts.

I asked for a butter pecan ice coffee drink and asked like many times to hold the button on the liquid sugar because the drink was for my diabetic wife. I didn’t think that when the representative was spinning the... Read more

Comments: 0
Rating:

Bad Customer Service

Complaint from Esmo on 18 July 2023 about Dunkin Donuts.

On this Tuesday morning July 18, 2023 at approximately 7:15 a.m. I downstairs to Dunkin Donuts to purchase a medium caramel ice coffee w/ cream and sugar and a donut. The gentlemen at the register was very rude to begin... Read more

Comments: 0
Rating:

Dirty filthy

Complaint from Batts on 27 June 2023 about Dunkin Donuts.

It's so dirty filthy and nasty this place need to be shut down where they put the donuts at its so nasty tables dirty Read more

Comments: 0
Rating:

Never received my first paycheck

Complaint from Amrsoliman on 18 May 2023 about Dunkin Donuts.

I started working at Dunkin Donuts and I never received my first paycheck 2/5/2023-2/11/2023 That was supposed to be my first paycheck, I got all my other checks through direct deposit except the first one, it shows in the app and... Read more

Comments: 0
Rating:

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