Dunkin Donuts Complaint Sentiment: Negative

Our sentiment meter has identified a 100% increase in complaints about Dunkin Donuts over the past 28 days compared to the average rate. This underscores potential challenges in customer experience. For informed decision-making, we strongly recommend reviewing the complaints before considering Dunkin Donuts's offerings.

Sentiment data last updated on March 16, 2024

Dunkin Donuts complaint process

Do you have a dispute or had a bad customer experience with Dunkin Donuts? Submit your Dunkin Donuts complaint through our platform to support its escalation, prompting their customer service to resolve it.

We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Dunkin Donuts.

By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.

Finally, we can turn your complaint into a professional Dunkin Donuts complaint letter — and send it to their corporate office on your behalf.

How to file a complaint about Dunkin Donuts?

File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!

Dunkin Donuts complaints chart

We have received 21 complaints about Dunkin Donuts over the last 12 months. The graph below shows a monthly breakdown.

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Dunkin Donuts complaint statistics

Curious about Dunkin Donuts's track record in addressing complaints within the Fast Food / Delivery category? Dive into the all-time complaints data right here!

110
Total complaints
110
Open Complaints
0
Complaints pending
0
Complaints resolved
1.4
/10 110 ratings

How to contact the customer service of Dunkin Donuts?

Below, you will find the contact information for the complaint department of Dunkin Donuts. To amplify the impact of your complaint, please use our complaint form.

Complaint line phone number:
1-800-447-0013
Contact form:

You can contact the customer service of Dunkin Donuts by calling 1-800-447-0013. If you want to reach out to Dunkin Donuts through their own website, you can use their contact form.

Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.

Dunkin Donuts reviews: (110)

Authentic experiences shared by our community for your benefit.

Being overcharged

Complaint from Store 336529 on 27 February 2024 about Dunkin Donuts.

Went on 2/22/24 and brought Large Signature Latte was charged $5.33. Have the receipt as proof. Went back today same location - same drink order. Was charged $7.45. No receipt given to me or sticker on my drink order. Read more

Comments: 0
Rating:

physically abused and punched around

Complaint from ayesha1762 on 27 January 2024 about Dunkin Donuts.

URGENT MATTER MUST BE RESLOVED!!!!!!! I WAS A CUSTOMER FIRST TIME IN THIS LOCATION. I ORERED MY DRINK AND IT WASNT HOW I WANTED IT. SO I ASKED IF THEY CAN ADD A LITTLE MORE CARAMEL TO TO MY DRINK.... Read more

Comments: 0
Rating:

Racism

Complaint from DMoye@ 2023 on 18 December 2023 about Dunkin Donuts.

I have been going to Dunkin for over 20 years every morning, I get the same thing every morning at different locations over the years. I began coming to this particular Dunkin 763 Hwy 9 Bypass West, Lancaster , SC... Read more

Comments: 0
Rating:

Poor service, service worker profanity

Complaint from KKENNER on 13 November 2023 about Dunkin Donuts.

I placed an order of ham and cheese croissant. I waited at pickup a while and finally asked the server about my order. He handed me the bag and stater 2 ham and cheese croissant stuffers. I said... Read more

Comments: 0
Rating:

Bad customer service

Complaint from Jay C on 15 October 2023 about Dunkin Donuts.

First there was an extra charge so asked to refund and they they had hard time fixing it. When finally done I asked to clean the table so I can dine in as it was not clean. The response was... Read more

Comments: 0
Rating:

Constantly Cold Donuts

Complaint from Kelly1988 on 30 September 2023 about Dunkin Donuts.

Dunkin Donuts Location: 2808 S Texas 6 4, Houston, TX 77082 I did not go to Dunkin' Donuts often. But today I was craving something sweet for breakfast. It was not even 8:00 a.m. yet and the donut they handed me was... Read more

Comments: 0
Rating:

Dunkin donuts

Complaint from Dilawar.ali051993 on 26 September 2023 about Dunkin Donuts.

I placed the following order AVQ7-I4FX7 and it was at 9pm PKST. The order is still not delivered and I called the helpline twice. I get a call now asking me if I even placed an order? It's 11pm. Very poor... Read more

Comments: 0
Rating:

Receipt Dispute

Complaint from starchix01 on 23 September 2023 about Dunkin Donuts.

I had an awful experience at the Bell Gardens CA location on 9/8 around 5:15 pm all because I asked for a receipt. An employee threw my receipt away without asking me and I told the “assistant manager” that. The... Read more

Comments: 0
Rating:

Rude service

Complaint from Arielle on 21 September 2023 about Dunkin Donuts.

I decided to walk in instead of waiting in that drive thru line, i usually visit Dunkin five or six times per day. The women with braids, a tattoo on her right side of her chest is making my drink... Read more

Comments: 0
Rating:

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