My complaint:
I had an awful experience at the Bell Gardens CA location on 9/8 around 5:15 pm all because I asked for a receipt. An employee threw my receipt away without asking me and I told the “assistant manager” that. The employee said that I didn’t ask for it. I told the manager that he forgets that the customers pay their paycheck.
The situation escalated when the manager managed to get me the receipt. I got one for a second purchase that I did but not for the first. When I did get my receipt I read that if I gave a feedback I would get a free donut. I made a joke about it and then the manager got all serious and said that he can just give me a donut. I had already gotten one through a reward.
I went to the other side to get my two drinks and the manager said to the employee that attended me that I just wanted a free donut. The manager told me that he was going to report me to the general manager and was going to ban me from returning. The employee who attended me told me that I shouldn’t come back and that I was going to get fat from eating donuts.
The manager also said that he was going to even call security. I tried to take a video but failed but he did go out and took a picture of my mom’s car which was parked right outside. My mom is also scared on drinking her coffee for fear of it being spat on. This kind of unruly behavior should not be tolerated.
I don’t think that I want to go back at all to Dunkin not because I was banned but because I fear for my safety and don’t want to be offended anymore. I’m not sure if I should seek legal help or something. I’m just stumped. All because of a receipt. It’s my right to get one and whether or not I give any kind of feedback. Customers should be treated with respect. They had no right to treat me that way. They should be retrained and reprimanded.
All I wanted was a receipt and when I got the one that I wanted I took a quick glimpse and read the free donut part. I said that aloud and was also going to say bad and good but I was interrupted and couldn’t finish my sentence and that’s when everything unfolded.
The employee that attended me at first had a lot of facial piercings and dyed green hair. He was laughing the entire time when the assistant manager who was black took over. When I got my drinks I was even told that I was going to get fat or fatter. Something like that but it was rather offensive. I was walking out with my mom who speaks some English and trying to keep my cool explaining the situation. I used to be very big you see, and have lost almost all of my weight and wanted to treat myself that day. Worst decision I ever made. At this point I don’t know if I ever want to go back. This was a form of aggression.
I didn’t do anything wrong and kept my cool the entire time that I was there. If you would kindly see the video, you would see that. I’m not asking much. I’ve lost my dignity, self confidence and cried over this situation hours after it sank it.
Suggested solution:
Still being “investigated.”
