My complaint:
Good morning, I am so frustrated with the service at this location. I rather drive to the next town to be serviced the way customers should be served. And thank you for opening Dunkin in our sleep hollow town of Jackson,Ga, From the first day Dunkin opened here I’ve been a faithful customer of the Bacon, egg and cheese Croissannt sanwhich with extra bacon for 2dollars before driving forty mile to my Company, I was told that the sandwich comes with 3half pieces of bacon and additional 3piece bacon for 2dollars extra.I have no problem paying that price and sometimes leave a tip. But it seems that everytime i purchase the sandwich i decribed, I most check to see if it has extra bacon and of coarse it does not, today i got only to pieces of bacon only, and this has happen 5Times also today the bread is not toasted like most Dunlkin do, in which they use too do. Its been to many times not getting what i ordered, I could not understand why its so difficult to count to six each time I order my sandwich.This causing me to get off the highway turn around in order to go back to correct the issue.I just so happened not to check todays order and once again I had to go back in and explain to the Associate that the order was wrong again, the second time I asked to speak to the Manager but she didnt want to come over so that i could explain to her whats happening.So now I have to go back 12 to a Dunkin that care about customer service and follow The standard operating model of proper procedures and give the customer what they paid for because i’m taking it serious, emotionally and physically I’m starting to feel that there a bias thing going on, Probably because i do speak up about it to the store everytime but once , I just didnt feel like going all the way back there again after the fact of going back to the store for the same problem. I hope that this not the way the company saves money.
Suggested solution:
First of all the Manager should at least acknowledge the customer is having the same issue over and over again. And she should apologize and be taught Customer Centricity because without the customer there's No Paycheck and I know how associates can get caught up in the moment and the repetitious pace as that Travel Center.And maybe the Manager would slow down and think about The quality of service.Just Stop, Start Continue makes people Evaluate themselves.