While some customers may still be encountering a bad experience, our sentiment meter has detected a -100% decline in complaints about Cracker Barrel over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.
Sentiment data last updated on May 7, 2024
Do you have a dispute or had a bad customer experience with Cracker Barrel? Submit your Cracker Barrel complaint through our platform to support its escalation, prompting their customer service to resolve it.
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We have received 25 complaints about Cracker Barrel over the last 12 months. The graph below shows a monthly breakdown.
Curious about Cracker Barrel's track record in addressing complaints within the Restaurants category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of Cracker Barrel. To amplify the impact of your complaint, please use our complaint form.
You can contact the customer service of Cracker Barrel by calling 1-800-333-9566. If you want to reach out to Cracker Barrel through their own website, you can use their contact form.
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Authentic experiences shared by our community for your benefit.
Complaint from ptrc.tkns5320@gmail.com on 23 May 2023 about Cracker Barrel.
I went to pick up a to go order at Cracker Barrel and when I check my order, I told cashier that the order a sweet potato and not a regular potato. When I look at the greens they... Read more
Complaint from Pool man on 16 May 2023 about Cracker Barrel.
The table I was sat at looked like it just came from sone type of antique store, it was so scuffed up I ask to be moved and the hostess ssid there is nothing wrong with it it’s sealed well... Read more
Complaint from Valerie acton on 14 May 2023 about Cracker Barrel.
Ordered drinks and food went to their shopping store in restaurant gone maybe f3n minutes they took our drinks and cleared table had to reorder drinks. Got food and no untinsels to eat with no napkins just COLD food. ... Read more
Complaint from WayneL on 14 May 2023 about Cracker Barrel.
Whatever happened to customer service? Just a quick note to mention my displeasure with a recent visit to one of your restaurants. We are longtime customers a Cracker Barrel and frequent quite often. We have order the “Momma’s French toast breakfast” for... Read more
Complaint from Granny of4 on 09 May 2023 about Cracker Barrel.
Horrible food. Read more
Complaint from 9-0594-9403-52801 table 122 on 30 April 2023 about Cracker Barrel.
Southern Fried Chicken with none was terrible. I always have ordered the chicken. It's like the chicken was marinated in something and batter was seasoned. Tastes terrible. What happened to the original formula y'all have always used for years. Not... Read more
Complaint from Likes hot food 1 on 25 April 2023 about Cracker Barrel.
Daughter and I have breakfast Monday morning when possible. It arrives lukewarm . We always just ate it. Today after paying . I notified the manager. He said I should have told the waitress so they could do it over.... Read more
Complaint from GradinPsych on 03 April 2023 about Cracker Barrel.
I have had several issues with this location. First, they do not fill the family size items full. The taste of the food is excellent though, always arrives hot, and does not taste old or heated up. The issue is I... Read more
Complaint from ElaineHarvey on 02 April 2023 about Cracker Barrel.
The experience was not rite When you place an order they say a time to pick it up but to wait in the restruant another hour is not good for the person waiting Read more
Complaint from Gary Meredith on 22 March 2023 about Cracker Barrel.
My wife and I were seated in the main central dining room and given menus by an employee. For 25 minutes, we never were waited on or even brought any water! Not one employee came to our table! After such... Read more
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