Cracker Barrel complaint: Bad service

Ordered drinks and food went to their shopping store in restaurant gone maybe f3n minutes they took our drinks and cleared table had to reorder drinks. Got food and no untinsels to eat with no napkins just COLD food. Had to wait for forks and spoons gave them to us in a basket and they were wet. We had been at hospital so we were hungry and ate some of the COLD food. Food was good but very cold. Had to ask for napkins. My grandson got pancakes and no syrup had to go find waitress and ask for some but a different waitress had to get it. The manager came and said well you ate most of the food so she took about $15 off bill she said you are taking the rest of it home so that’s just too bad. I 5old her I can heat it up at home but the restaurant never even offered to heat it up. I love Cracker Barrel but I have never had such BAD service. As we were complaining several other customers said their food was COLD also. Bus boy told manager that and she just shrugged him off. Worst manager ever. Will never go there again. What a waste!