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Cracker Barrel complaint: Over Charged and RUDE Service

Open 150 views Restaurants

Filed 9 Jan 2023 by jennie

192023, 12.01PM
I was at this location. I told the server I wanted a simple meal of eggs, casserole and pancakes. What combo does he recommend he said the BYOB. I said OK thats fine. I told him how I like my eggs then he told me the meat options he mentioned chicken sausage I said that is fine. And i wanted 2 pancakes and a hash brown casserole. He then asked me if I wanted biscuits I was hesitant but he said they were on the house I was like ok that is fine then while I wait.
My order came with 2 chicken sausages, 2 fried eggs, Hash brown casserole and 2 pancakes. I also has a cup of coffee. When, i got my bill it was for $19.96. Even though the server did not tell me the chicken sausage was an up charge i was fine with it. But they charged me individually for Chicken sausage $1.69, pancakes $1.99 , BYO Hashbrown $2.99 and $8.99 for BYOB which was 2 eggs.
I called the server and asked him if my eggs cost $8.99. He said he was new but will get help from another server. The other server came in ready with her narrative. I tried to explain to her but she was loud and was talking over me and said I ordered the BYOB so everything is an additional upcharge. All i wanted to know if the eggs cost $8.99 since everything else was charged individually. I didn’t want to cause a scene clearly that is what she wanted. i went ahead and over paid meal.

Cracker Barrel complaint: Over Charged and RUDE Service
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