Cracker Barrel complaint: Bad service, bad food and who cares?

I have been a longtime customer of cracker barrel as well as a shopper. My husband and I travel extensively for his business and Tennessee never, ever disappoints us. Consequently that is how we became addicted to cracker barrel. However in the last year cracker barrel in Missouri has gone to hell in a hand basket! Ever since the pandemic it leaves much more than a lot to be desired. The food has gone from great to barely cooked or burned, the service has gone from down home friendly to non existent. and I feel I have been ripped off the last 4 times we visited a cracker barrel in Missouri. In August, September and October of 2021 we stopped at cracker barrel in Columbia, mo. on our way back from a business trip to Tennessee. All three of these visits were a disaster! The food was bad the broccoli was old and turned, not fit to eat. the service was horrible and on one visit My husband got his food and I had to remind her I had also ordered and after 25 minutes I got my food. On another visit the waitress forgot to put our order in and after waiting an hour and 15 minutes we finally got our bad food and finally our drinks. and we paid for our meals we could not even eat complaining did no good.. We swore to never eat at crackle barrel again! However, Oct. 17, 2021 We decided to try our local cracker barrel in Independence, mo. Which we have frequented often before the pandemic. Well this proved to be a huge mistake! It was early sunday morning the restaurant was not yet busy and we were seated without waiting. The waitress had three tables and we waited while she took orders served the food to each table before even acknowledging another table. The manager was busying himself by staring at a tablet and spraying empty tables from a bottle he held in his other hand. I tried several times to get his attention but he looked right through us and kept on walking. The new manager was extremely busy prancing through the dining room with a rag in her hand and boy did she look proud. If that is what you pay her for congratulations she is doing a great job! After almost 45 minutes I flagged down another waitress who got us some coffee. No, rolls, no biscuits, not even crackers! We then continued to sit and be ignored for another 40 minutes and our food came out. My biscuits were burnt, gravy cold, and eggs were over done. I ate some eggs and then we had to beg for a check and we went to the cashiers. This time I complained loudly and demanded to see a manager. They said Brian Bucksbee was not in but gave me his card. once again I paid for horrible food. I have tried calling this manager several times with no answer. I am so fed up I am about to complain to the attorney general in Missouri as well as the health departments in Jackson and Boone county. Either someone will address these issues from Cracker Barrel or I will file said complaints.
I do not understand why I have to go all the way to Tennessee to get a good meal with great service from Cracker Barrel! Perhaps you should train all your staff from other restaurants in Tennessee.